Client Support Specialist
| Estimated Pay info | Based on similar jobs in your market$15 per hour |
|---|---|
| Hours | Full-time |
| Location | Charlotte, North Carolina |
About this job
Job Description
NOW HIRING
Client Support Specialist
Supportive • Purpose-Driven • Recovery-Focused
Samuel Billings Center — Detox & Residential Services • All Shifts Available
Location
Samuel Billings Center (Detox & Residential Services)
Reports To
Shift Supervisor
Schedule
All Shifts Available
Status
Full-Time | Hourly, Non-Exempt
Education
High School Diploma or GED required
License
Valid NC or SC Driver's License required
Preferred
CPSS certification; SUD/healthcare experience
"Provide compassionate, around-the-clock support to individuals on their recovery journey — helping clients navigate residential treatment, overcome barriers, and build the skills they need to thrive."
About the Role
The Client Support Specialist is a vital member of the care team at the Samuel Billings Center, providing direct, person-centered support to individuals in residential detox and recovery services. This role ensures a safe, therapeutic, and recovery-oriented environment 24 hours a day — assisting clients with daily living, monitoring health and safety, and collaborating closely with clinical and nursing staff.
This is an opportunity for a compassionate, dependable individual to make a meaningful difference every shift — supporting people at a critical turning point in their lives.
Our Values — What We Look For in Every Team Member
Adaptability
Nurturing
Unity
Vitality
Integrity
Accountability
Essential Duties & Responsibilities
Client Care & Safety
- Coordinate and provide care that is safe, timely, effective, efficient, equitable, and client-centered
- Maintain a safe and therapeutic environment through bed checks, room searches, UDS collections, and monitoring client behaviors
- Search, secure, document, and manage client possessions and medications per state and agency guidelines
- Observe and assess client physical and mental health; consult with nursing and clinical staff as needed
- Assist clients in identifying and overcoming barriers to recovery; provide educational and therapeutic activities
- Administer medications per provider orders (with or without a nurse, as appropriate) and provide CPR/First Aid when needed
- Monitor signs and symptoms of substance intoxication and withdrawal; provide appropriate intervention and coordination
Communication & Documentation
- Attend shift reports and ensure effective communication across shifts regarding client care and safety
- Complete incident reports and required documentation in compliance with state, agency, and federal regulations
- Enter and maintain accurate client data in electronic health records; monitor documentation for compliance
- Participate in Quality Assurance (QA) and Quality Improvement (QI) activities as assigned
Daily Living & Group Support
- Support clients with activities of daily living (ADLs), skill development, and ensuring basic daily needs are met
- Oversee food inventory including ordering, stocking, and tracking supplies to ensure availability and reduce waste
- Plan, prepare, and facilitate mealtimes according to dietary guidelines, resident needs, and organizational standards
- Coordinate dietary preferences, restrictions, and special meal requests with residents and staff
- Prepare and organize materials for group therapy sessions including handouts, worksheets, and visual aids
- Set up physical or virtual spaces for group sessions to ensure a supportive environment
- Track, store, and maintain therapeutic materials and supplies; request additional items as needed
- Support the development of new group activities when requested
Additional Responsibilities — Credentialed Staff (CPSS / CADC Registrant or Intern)
Staff holding CPSS and/or CADC credentials may also be assigned to:
- Complete client admissions, including drafting service plans
- Facilitate client transitions, referrals, and discharges including follow-up documentation
- Conduct intake screenings and ASAM assessments (if trained and qualified as a QP) to determine appropriateness for admission
- Provide peer support services promoting recovery, self-determination, wellness, and community living skills
Qualifications & Requirements
Education & Experience
▪ High School Diploma or GED (required)
▪ Minimum 2 years direct healthcare experience (preferred)
▪ SUD treatment experience (strongly preferred)
▪ CPSS certification (preferred)
▪ Valid NC or SC Driver's License (required)
Skills & Abilities
▪ Strong written and verbal communication
▪ EHR and Microsoft Office proficiency
▪ Problem-solving, teamwork, and dependability
▪ Professional documentation and record management
▪ Flexibility in a 24/7 residential environment
Why Join Anuvia? — Compensation & Benefits
We invest in the people who invest in our clients. Our comprehensive benefits package includes:
❤
Health Benefits: Enroll coverage 1st of the month after hire.
⏰
Generous Time Off: Competitive PTO policies to support your work-life balance.
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Company-Provided Disability Insurance: Short- and long-term coverage included.
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401(k) — 7% Employer Contribution: Employer contributes 7% after your first year.
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Continuous Learning & Development: Online training library and career advancement opportunities.
★
Leadership Role: Step into a supervisory position with direct impact on staff and clients every shift.
The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.
Ready to Support Recovery? Apply Today.
Join a team that shows up every shift for people who need it most.
Anuvia Prevention & Recovery Center is an Equal Opportunity Employer.
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