Customer Service Representative - Deliver Service That Matters.

At Mid Valley Disposal, our Customer Service Representatives are more than just a point of contact—they’re the face and voice of our company. If you thrive in a fast-paced environment, enjoy helping people, and take pride in delivering exceptional service, this is the opportunity for you.

As a CSR, you’ll handle a high volume of calls and inquiries while providing accurate information, resolving concerns, and ensuring every customer interaction is professional, positive, and efficient.

• Deliver friendly, professional, and respectful service to customers and team members
• Answer incoming calls, emails, and customer inquiries with accuracy and efficiency
• Assist with account questions, billing inquiries, and service requests
• Maintain and update customer records in company systems
• Troubleshoot and resolve basic issues; escalate complex concerns as needed
• Collaborate with internal teams to ensure customer satisfaction
• Follow company policies, procedures, and service standards
• Contribute to a positive, team-oriented work environment

• High School Diploma or GED required (Associate’s or Bachelor’s preferred)
• 1+ year of customer service experience in a high-volume environment
• Strong communication, problem-solving, and multitasking skills
• Excellent attention to detail and data entry accuracy
• Ability to stay organized and perform under pressure
• Bilingual (Spanish/English) preferred, but not required.
• Experience in waste management, utilities, or logistics is a plus

• Competitive pay and stable, full-time employment
• Opportunities for career growth and development
• Supportive team environment that values collaboration
• Be part of a company committed to serving the community and environment

This role involves primarily seated work with frequent use of phones and computers in a dynamic environment. Candidates should be comfortable with a fast-paced setting and consistent communication throughout the day.

If you’re passionate about helping others and want to grow your career in customer service, we’d love to hear from you!