PATIENT EXPERIENCE SPECIALIST- GENERAL SURGERY

Job Title:

Patient Experience Specialist

Department:

South Central General Surgery

Full Time/PRN:

Full Time- Mon-Fri 8a-5p

Job Summary

The Patient Experience Specialist is responsible for patient registration and front desk operations within the South Central General Surgery clinic. This role includes obtaining completed registration forms, verifying insurance, collecting copays/coinsurance, and interacting with patients and the public both in person and via phone to support a positive patient experience.

Essential Duties & Responsibilities

Register patients accurately and timely; Verify insurance coverage; Collect copays and coinsurance; Scan documents into patient charts; Answer clinic phone calls; Become familiar with worker’s compensation and VA referrals; Schedule patients according to provider templates; Perform additional duties as assigned.

Minimum Qualifications

Ability to type at least 30 words per minute; Ability to read, write, and understand verbal and written communication; Basic computer skills.

Equipment & Responsibilities

Responsible for use of computers, scanners, credit card machines, printers, copiers, paper/forms, and handling of money received from patients.

All candidates must be able to perform the essential functions of this position. The American with Disabilities Act (ADA) requires that reasonable accommodations be made for qualified individuals to help perform the essential functions of the position.

South Central Regional Medical Center is an equal opportunity employer and does not discriminate based on race, color, religion, sex, gender, national origin, age, disability, or genetic information.