Customer Service Representative - State Farm Agent Team Member

Benefits:

• Licensing paid by agency
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 1997 and is a close-knit team of three built on experience, service, and strong relationships. Im a United States Marine Corps veteran and previously worked with the State Farm Credit Union before opening my agency, bringing a disciplined and service-driven approach to the business.

Im a graduate of Rutgers Universitys School of Business and have a large, family-oriented household with children and grandchildren. I also served as a volunteer firefighter and stay involved with the Marine Corps League.

For our team, we offer professional development, licensing paid up front, a family-oriented environment, and a strong focus on work-life balance, along with a welcoming office that includes snacks and small perks.

Our office culture is close-knit, dependable, and team-oriented. Were looking for someone who is reliable, motivated, and able to work independently - someone who values loyalty, accountability, and being part of a team that truly supports one another.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Andrew Mcfadden - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.