Intake Coordinator

Title: Intake Coordinator (Oceanside)

Department: Cohen Veterans Network Clinic

Reports to: Clinic Director; Lead Clinician; Steven A. Cohen Military Family Clinic At Veterans Village of San Diego in Oceanside

FLSA Status: Full-time, Non-exempt

Position Overview:

Provides support to the Cohen Clinic as the first contact for services. The Intake Coordinator will conduct telephone and face to face intake screens on-site, via telehealth, and off-site (if applicable) for veterans, military, and their families. The Intake Coordinator will work with a multi-disciplinary team for case assignments, consultations, and care coordination.

Responsibilities:

• Conduct initial intakes with veterans and /or family members. Coordinate case assignment with Cohen Clinic multi-disciplinary team. Document detailed intakes on the electronic health records (EHR) system; maintain comprehensive client referral tracking system. Prepare reports as requested by Clinic Director and Lead Clinician.
• Provide services in-person and/or via telehealth platform, as required.
• Meet regularly with Lead Clinician or Clinic Director to coordinate case assignments, and Case Manager for client activities within clinic community room and at events, report referral to admission conversion rate; Provide ongoing program evaluation and recommendations to the Clinic Director and Lead Clinician for continuous growth and quality.
• Knowledge of local community resources and provide warm hand-offs for veterans and families needing external referrals.
• Carry caseload of 5-10 clients or based on clinic needs.