Senior Project Operations Associate

At Mass General Brigham, our Population Health Services Organization (PHSO) is dedicated to improving care delivery and outcomes for the patients and communities we serve through innovative, value-based care models. We are seeking a Senior Project Operations Associate to support key operational, data-driven, and workflow-focused initiatives across Population Health. This role is well-suited for someone who thrives in a highly collaborative, evolving environment and enjoys translating complex data and operational needs into practical, scalable solutions. This is a senior-level individual contributor role supporting multiple programs, with a strong emphasis on data analysis, reporting, and performance insights. General Overview Responsible for managing multiple large-scale, data-driven projects within an assigned functional area or across multiple entities. Takes ownership of the project lifecycle by guiding teams, facilitating communication between stakeholders, and monitoring progress toward project goals. Ensures that projects are completed successfully and provides support to team members and stakeholders as they execute key deliverables. Serves as a strategic partner in evaluating program performance, identifying trends, and supporting data-informed decision-making across Population Health initiatives. Essential Functions * Develops comprehensive project plans and manages projects from initiation through completion. * Partners with stakeholders to analyze, interpret, and translate data into actionable insights and operational improvements. * Builds, maintains, and enhances reports, dashboards, and tracking tools to support program performance monitoring and leadership visibility. * Manages projects to ensure on-time completion according to specifications and program needs. * Communicates regularly on project status, risks, and insights with project stakeholders. * Owns project plans for multiple large-scale, cross-functional initiatives. * Provides guidance and support to project coordinators and project managers as needed. * Identifies trends, gaps, and potential risks early, analyzes impact, and develops mitigation strategies. * Leverages strong Excel and data analysis skills to manipulate data, identify patterns, and support continuous improvement efforts.

Education

• Bachelor's Degree Related Field of Study or equivalent years of experience required, Master's Degree Related Field of Study preferred

Experience

• 5-7 years of experience in project management, preferably in the healthcare industry required
• 0-1 year of team leadership experience required

Knowledge, Skills and Abilities

• Strong understanding of project management principles and methodologies
• Advanced proficiency in Excel and strong comfort working with, manipulating, and analyzing data
• Experience building reports, dashboards, and presenting data insights to stakeholders
• Experience with healthcare-specific project management tools and techniques
• Excellent problem-solving and conflict-resolution skills
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team

Mass General Brigham Community Physicians, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.