Patient Care Coordinator

We are seeking a compassionate and detail-oriented Patient Service Representative to join our team. The successful candidate will handle a high volume of inbound calls, providing exceptional service to patients, families, and caregivers across our health system. This role is vital in ensuring timely access to care and enhancing the patient experience.

Responsibilities

• Answer a high volume of inbound calls, serving patients, families, and caregivers.
• Provide compassionate, patient-centered service by actively listening and understanding each caller’s unique needs and preferences.
• Schedule appointments accurately and efficiently to promote timely access to care.
• Serve as an advocate for patients by guiding them through services, providers, and next steps.
• Enter and validate demographic, insurance, and appointment information to ensure accurate patient records and system integrity.
• Explain appointment details and pre-visit preparation requirements in a clear, respectful, and supportive manner.
• Identify when referrals or insurance limitations apply and communicate available options or next steps.
• Collect and process co-pays, deductibles, and other patient payments when applicable.
• Respond to a wide variety of questions related to physicians, services, locations, and logistics.
• Collaborate with team members, clinics, and departments to enhance the patient experience and support operational excellence.
• Meet quality and productivity standards with coaching and support during the first 90 days of employment.
• Appropriately escalate concerns to leadership to support service recovery and ensure positive patient outcomes.

• Customer service experience, particularly in a healthcare setting.
• Experience in a call center environment.
• Knowledge of prior authorization processes.
• Strong data entry skills.
• Familiarity with medical and Medicare insurance verification.

• 2-3 years of customer service experience.

The work environment offers room for growth with opportunities for advancement to Rep 1, Rep 2, and Team Lead positions, each accompanied by a $1 pay raise. Additionally, there is a 2-3% pay increase every year based on performance. The role requires collaboration with various teams to ensure a supportive and efficient patient experience.

Job Type & Location

This is a Contract position based out of Shaker Heights, OH.

The pay range for this position is $18.50 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Shaker Heights,OH.

This position is anticipated to close on Jun 29, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffing® winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.