Head of User Experience, Workplace Solutions - Full-time

Head of User Experience, Workplace Solutions Apply (https://vanguard.wd5.myworkdayjobs.com/en-US/vanguard\_external/job/Malvern-PA/Head-of-User-Experience--Workplace-Solutions\_178014/apply) locations Malvern, PA Charlotte, NC time type Full time posted on Posted 18 Days Ago job requisition id 178014 Vanguard is seeking a senior leader to help define and transform the end-to-end user experience (UX) for plan sponsors and consultants across our Workplace Solutions business. This role will shape how institutional clients interact with Vanguard—creating seamless, intuitive, and digitally-enabled experiences that simplify complexity and drive better outcomes. You will lead the UX strategy, design, research, and delivery of cohesive experiences across digital, service, and operational touchpoints – challenging legacy approaches and redefining what great B2B experiences look like. You’ll play a critical role in redefining how Vanguard serves institutional clients—delivering simpler, smarter, and more connected experiences that drive long-term client and business impact. What You’ll Do + Set the vision: Define and lead the UX strategy for plan sponsor and consultant journeys across Workplace Solutions + Transform experiences: Replace fragmented, legacy workflows with connected, digitally-enabled solutions + Champion the client: Embed deep B2B insights into product, service, and operational design + Influence at scale: Partner across Product, Technology, Operations, and Sales to align on enterprise priorities and investments + Lead a multidisciplinary team: Oversee design, research, content, and UX operations—building a high-performing, innovative team + Drive quality and consistency: Establish standards, frameworks, and metrics to continuously improve experience outcomes + Advance digital innovation: Leverage data, emerging technologies, and modern platforms to enhance usability and efficiency What We’re Looking For + Proven leader with experience defining and delivering enterprise UX or digital experience strategies + Track record driving large-scale transformation in complex, cross-functional environments + Strong understanding of B2B client needs; retirement/recordkeeping, or other workplace benefits experience preferred + Ability to simplify complex, multi-stakeholder journeys into intuitive solutions + Exceptional stakeholder influence, with experience partnering at senior executive levels + Demonstrated success building and developing high-performing teams Qualifications + 10+ years of relevant experience, including UX, product design, or digital strategy leadership + Experience leading teams and delivering measurable business and client outcomes + Bachelor’s degree required; advanced degree preferred Special Factors Sponsorship Vanguard is not offering visa sponsorship for this position. About Vanguard At Vanguard, we don't just have a mission—we're on a mission. To work for the long-term financial wellbeing of our clients. To lead through product and services that transform our clients' lives. To learn and develop our skills as individuals and as a team. From Malvern to Melbourne, our mission drives us forward and inspires us to be our best. How We Work Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.