ACT Program Assistant

At First Step House, our mission is simple: We help people build lives of meaning, purpose, and recovery.

We are seeking an organized, detail-oriented, and mission-driven Program Assistant to join our Assertive Community Treatment (ACT) Team. This role is perfect for someone who enjoys keeping operations running smoothly, thrives in a fast-paced environment, and wants to make a meaningful impact behind the scenes.

As the Program Assistant, you'll serve as the operational backbone of the ACT Team. While our clinical staff are out in the community supporting clients, you'll ensure the office, records, schedules, and reporting systems stay organized and efficient. Your work directly supports the team's ability to provide life-changing services to individuals living with serious mental illness.

Schedule: Day shift

Salary: $50,000 - $55,000

Benefits:

• 15 Paid Holidays Annually - Including Your Birthday
• Robust Paid Time Off Program
• 401(k) Employer Match up to 5%
• Annual Merit Increase & Bonus Opportunities
• Medical, Dental, Vision & Life Insurance
• Mission-driven work that changes lives
• Supportive and collaborative team culture

The Assertive Community Treatment (ACT) Team provides intensive, community-based services to adults living with serious mental illness. Our multidisciplinary team includes psychiatrists, nurses, therapists, case managers, peer support specialists, and substance use counselors who work together to help individuals achieve stability, independence, and recovery.

The Program Assistant plays a critical role in supporting this work by ensuring the administrative and operational side of the program runs effectively.

Administrative Support

• Provide administrative support to the Program Manager and ACT Team staff

• Coordinate calendars, meetings, and team schedules

• Prepare correspondence, meeting materials, agendas, and notes

• Maintain inventory and order office and program supplies

• Assist with report preparation and quality improvement documentation

• Maintain client records and administrative files in compliance with HIPAA and agency standards

• Open, update, and close client charts as needed

• Manage releases of information and document tracking

• Enter and maintain data in the Electronic Medical Record (EMR)

• Support fidelity reporting and program documentation requirements

• Serve as the first point of contact for incoming calls and inquiries

• Schedule client appointments and treatment planning meetings

• Coordinate communication between staff, clients, families, referral sources, and community partners

• Route urgent concerns appropriately to clinical staff

• Be an essential member of a mission-driven behavioral health team

• Work in a collaborative and supportive environment

• Make a meaningful impact without providing direct clinical services

• Utilize your organizational and administrative skills to support life-changing work

• Enjoy a stable Monday–Friday schedule with no on-call responsibilities

• Join an organization dedicated to helping people achieve recovery and independence

Required

• High School Diploma or GED

• Minimum of two years of administrative support experience

• Valid Driver's License and insurability

• CPR/BLS Certification (or ability to obtain within 90 days of hire)

• Strong proficiency with Microsoft Office Suite (Word, Excel, Outlook)

• Excellent organizational, communication, and time management skills

• Ability to maintain confidentiality and comply with HIPAA requirements

Preferred

• Associate's or Bachelor's Degree in Business Administration, Healthcare Administration, Human Services, or a related field

• Experience in healthcare, behavioral health, social services, or nonprofit settings

• Experience with Electronic Medical Records (EMR) systems

• Experience with insurance verification, billing support, or prior authorization processes

• Familiarity with mental health, behavioral health, or community-based services

The ideal candidate is:

• Highly organized and detail-oriented

• Dependable and proactive

• Comfortable managing multiple priorities and deadlines

• Professional and welcoming when interacting with clients and community partners

• Skilled at handling sensitive information with discretion

• Passionate about supporting a team that helps people recover and thrive

At First Step House, every role contributes to our mission. As a Program Assistant, you'll play a key role in ensuring our ACT Team has the support it needs to help individuals build lives of meaning, purpose, and recovery.

To learn more about our organization, visit: www.firststephouse.org

For employee testimonials and additional opportunities: https://firststephouse.org/employment-opportunities/

First Step House is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.