Licensed Customer Service Manager

Job Opportunity: Customer Service Representative (Insurance)

Our agency is seeking a dedicated, professional Full-Time Customer Service Representative to join our team. If you are a problem-solver who enjoys building relationships and providing top-tier support, wed love to meet you!

In this role, you will be the first point of contact for our policyholders, ensuring they receive the high-quality service and care they expect from a local agency.

Compensation: Competitive hourly wage or salary based on experience.

Hourly Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Advancement Opportunities

Long-Term Career Growth

Bonus Opportunities

Paid Holidays

Work-Life Balance

• Policy Support: Assist clients with policy changes, coverage questions, and billing inquiries.
• Claims Assistance: Guide customers through the initial steps of the claims process with empathy and efficiency.
• Relationship Building: Conduct proactive outreach to ensure client satisfaction and identify potential coverage gaps.
• Administrative Excellence: Process payments, update client files, and manage daily office correspondence.
• Cross-Functional Support: Work closely with our sales team to ensure a seamless experience for all new and existing clients.

• Requirements License: A Property & Casualty (P&C) license or personal lines license is preferred, or a willingness to obtain one within the first 60 days of employment.
• Experience: Previous experience in customer service, office administration, or the insurance industry.
• Skills: Exceptional communication skills and a friendly, professional phone presence.
• Detail-Oriented: Strong organizational skills and the ability to multitask in a fast-paced environment.
• Tech Savvy: Proficiency in Microsoft Office and the ability to learn agency management software quickly.