L3 Support Tech Deskside (1497886)

L3 Support Tech – Deskside Support

Location: Buffalo, WV

On Site

Full Time | Contract Opportunity

Pay Rate: $35 - $40 / hour

Benefits Begin Day 1

Paid Time Off

Paid Holidays

Position Overview

Reliance One, Inc. is seeking an experienced L3 Support Tech – Deskside Support to support enterprise-wide infrastructure, production systems, and manufacturing technology environments. This role is responsible for maintaining and supporting critical IT infrastructure, production networks, telecommunications systems, server environments, and plant-floor technologies that directly impact manufacturing operations.

The ideal candidate will possess strong technical troubleshooting skills, experience supporting enterprise infrastructure within a manufacturing environment, and the ability to respond effectively to production-critical incidents. This position requires a hands-on professional who can support infrastructure operations, coordinate with vendors, maintain documentation, and participate in on-call support activities.

What You'll Be Doing

Infrastructure Operations

• Perform pre-shift checks across server, storage, network, and infrastructure environments for multiple shifts.
• Support server and network infrastructure installations, refreshes, and break/fix activities.
• Assist with preventative maintenance activities related to power and HVAC systems.
• Conduct weekly inspections of plant-floor networks, telecom infrastructure, and data center environments.
• Perform monthly wireless network audits and remediation activities.
• Monitor infrastructure alerts, network monitoring systems, and production support channels.
• Monitor communication platforms for issues impacting production operations.

Network, Power & Cabling Support

• Coordinate installation and repair of network drops and power connections.
• Support approved infrastructure changes and change management activities.
• Perform telecom room inspections, including power, temperature, and environmental checks.
• Troubleshoot network and telecommunications equipment.
• Install switches, activate ports, and support network maintenance activities.
• Conduct hardware readiness and validation checks prior to equipment moves, additions, or changes.
• Execute hot-swap procedures on mission-critical equipment.

Administration & User Support

• Provide escalation support for production support teams and critical incidents.
• Manage user administration activities, including file and folder access requests.
• Conduct inventory audits of IT equipment and infrastructure assets.
• Support priority service restoration activities and countermeasure implementation.
• Assist with enterprise support services as required.

Vendor & Site Coordination

• Escort vendors throughout data centers, computer rooms, and production facilities during maintenance and installation activities.
• Coordinate repairs and maintenance with vendors and internal teams.
• Provide onsite support for incidents, changes, and troubleshooting activities requiring hands-on assistance.

Documentation & Compliance

• Create, maintain, and standardize operational documentation and procedures.
• Ensure documentation is reviewed and approved according to established standards.
• Create and submit change requests for infrastructure and site activities.
• Maintain accurate records of activities, configurations, and support processes.

Project Support

• Support infrastructure deployments, application implementations, equipment refreshes, and server rack installations.
• Assist with system upgrades and site improvement initiatives.
• Support planned maintenance activities during non-production periods and facility shutdowns.

On-Call Responsibilities

Incident Response & Monitoring

• Serve as the first point of contact for production and infrastructure escalations.
• Monitor infrastructure alerting systems, communication channels, and incident management tools.
• Respond to priority incidents and follow established escalation procedures.
• Provide on-call support for production operations, weekend activities, and critical infrastructure incidents.

Operational Support

• Provide onsite support for incidents and infrastructure activities requiring hands-on troubleshooting.
• Support planned non-production activities, including facility shutdowns and maintenance events.
• Coordinate with vendors and internal stakeholders to ensure timely issue resolution.

Qualifications – What You Bring (Must Haves)

• 3+ years of experience supporting enterprise IT infrastructure in a manufacturing, industrial, or production environment.
• Strong knowledge of network infrastructure, telecommunications, servers, and data center operations.
• Experience troubleshooting switches, wireless networks, cabling, and connectivity issues.
• Experience supporting Windows-based enterprise environments.
• Understanding of change management and incident management processes.
• Strong analytical and troubleshooting skills.
• Ability to work independently and prioritize multiple tasks in a fast-paced environment.
• Excellent communication and customer service skills.
• Experience supporting production-critical systems and operations.
• Ability to work weekends, off-shifts, and participate in an on-call rotation.
• Strong documentation and organizational skills.

Preferred Qualifications (Added Bonus)

• Experience supporting manufacturing or automotive production environments.
• Familiarity with network monitoring tools such as PRTG, DNAC, Nagios, SCOM, or similar platforms.
• Experience with server, storage, and virtualization technologies.
• Knowledge of telecommunications infrastructure and data center operations.
• Experience supporting plant-floor technologies and industrial networks.
• Associate’s or Bachelor’s Degree in Information Technology, Computer Science, or related field.
• Relevant certifications such as CompTIA Network+, Security+, Cisco CCNA, or Microsoft certifications.

Equal Employment Opportunity Commission (EEOC) Statement

Reliance One, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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