Front Desk Professional - Full-time

The Front Desk Professional serves as the first point of contact for visitors, clients, and guests. This role is responsible for providing excellent customer service, managing front desk operations, handling administrative tasks, and ensuring a welcoming and professional environment.

Key Responsibilities:

• Greet and assist visitors, clients, and employees in a courteous and professional manner.
• Answer, screen, and direct incoming phone calls.
• Manage appointment scheduling and maintain calendars.
• Receive, sort, and distribute mail and deliveries.
• Maintain visitor logs and assist with check-in procedures.
• Provide information and respond to inquiries from guests and customers.
• Perform administrative duties such as data entry, filing, copying, and document preparation.
• Maintain a clean, organized, and professional reception area.
• Coordinate with internal departments to support daily operations.
• Handle confidential information with discretion and professionalism.

Qualifications:

• High school diploma or equivalent; associate degree preferred.
• Previous front desk, receptionist, customer service, or administrative experience preferred.
• Strong verbal and written communication skills.
• Proficiency in Microsoft Office Suite and office equipment.
• Excellent organizational and multitasking abilities.
• Professional appearance and positive attitude.
• Strong attention to detail and problem-solving skills.

Key Skills:

• Customer service excellence
• Communication and interpersonal skills
• Time management
• Multitasking
• Administrative support
• Telephone etiquette
• Professionalism and reliability

Preferred qualifications:

• Legally authorized to work in the United States
• 18 years or older