Intake Coordinator

We are looking for an Intake Coordinator to support high-volume intake operations in Cleveland, Ohio. This Long-term Contract position is ideal for someone who can manage incoming client materials with accuracy, maintain organized records, and keep work moving efficiently in a fast-paced production setting. The person in this role will help ensure applications and related documentation are processed correctly while supporting content management and archival activities.

Responsibilities:
• Receive, review, and log incoming client applications and supporting documents with a strong focus on completeness and accuracy.
• Coordinate the intake workflow by organizing materials, routing items to the appropriate next step, and tracking progress through established procedures.
• Maintain electronic and physical records within the content management system to support timely retrieval and consistent document control.
• Prepare, scan, index, and archive files, including work related to microfilm and other record retention processes.
• Monitor daily production volumes and help keep intake activities on schedule within a deadline-driven environment.
• Identify missing information or processing issues, escalate concerns when needed, and follow through to resolution.
• Communicate clearly with internal teams to confirm documentation requirements and support efficient case handling.