Vulnerability Remediation Coordinator

Benefits:

• Competitive salary

Location
Austin, TX

Experience Level
Mid-Level (3+ years of relevant experience)

Role Overview
The Network Security Analyst (Vulnerability Remediation Coordinator) supports enterprise vulnerability management by coordinating remediation activities across server platforms. This role focuses on tracking, facilitating, and reporting remediation efforts while working closely with security, infrastructure, and change management teamsnot performing hands-on patching.

Key Responsibilities
Vulnerability Remediation Coordination

• Manage and track vulnerability remediation tasks using ServiceNow
• Coordinate resolution of high-risk or out-of-cycle vulnerabilities
• Act as liaison between Security, Server Ops, and other teams
• Ensure timely remediation aligned with risk priorities

ServiceNow & Process Management

• Create and manage remediation tasks, change requests, and configuration items
• Document remediation plans, validation, and rollback procedures
• Ensure compliance with process standards and audit requirements

Change Management & CAB

• Prepare and present change requests to CAB
• Communicate risk, scope, remediation approach, and validation plans
• Coordinate approvals, scheduling, and execution of changes

Cross-Platform Coordination

• Support remediation across Windows, Linux (RHEL), and Citrix platforms
• Work with SMEs to understand remediation strategies and constraints
• Ensure consistent tracking across multiple environments

Tracking, Reporting & Compliance

• Maintain status of vulnerabilities, changes, and remediation progress
• Support audit and compliance reporting
• Identify process improvements and reduce remediation delays

Required Qualifications

• 3+ years of experience coordinating vulnerability remediation
• Hands-on experience with ServiceNow (Change Mgmt, IT Remediation Workspace)
• Strong understanding of ITIL change management and CAB processes
• Knowledge of server platforms (Windows, Linux, Citrix)
• Strong organizational and multitasking skills
• Strong communication skills for cross-team coordination

Preferred Qualifications

• Experience in government or regulated environments
• Familiarity with CSOC and enterprise vulnerability workflows
• Experience handling emergency/out-of-cycle remediation
• Exposure to audit, compliance, and security reporting

Core Skills & Attributes

• Strong coordination and process management mindset
• Ability to manage multiple remediation efforts simultaneously
• Clear communication and stakeholder alignment
• Detail-oriented with strong tracking and documentation discipline
• Focus on compliance, risk management, and operational efficiency

Flexible work from home options available.