Senior IT Support Lead

• Onboarding and offboarding of employees, including hardware selection, configuration, purchasing, access control, and inventory management of company-owned computing resources.
• Serve as the primary point of escalation for IT support requests across MacOS, Windows, and Ubuntu endpoints.
• Own the helpdesk queue, drive toward SLA adherence, and build self-service resources to reduce repeat ticket volume.
• Diagnose and resolve hardware, software, networking, and SaaS access issues promptly working cross-functionally with various technical departments.
• Enforce baseline security policies (disk encryption, OS patching, screensaver lock) in partnership with others on the IT Team.
• Build and maintain an internal IT knowledge base covering common issues, onboarding, offboarding runbooks, and self-service guides.

• Experience with a wide array of operating systems; Ubuntu, Windows, and MacOS, networking, SaaS and cloud computing services (Okta, GSuite, MS365, Asana, Slack, AWS/Azure, etc.)
• Hands-on experience with Okta (user lifecycle management, app integrations) and Google Workspace administration.
• Experience with or strong working knowledge of a major MDM platform.
• Reputation for responsiveness, reliability, creative problem-solving ability, and attention-to-detail.
• Ability to prioritize and manage multiple projects in a rapidly changing work environment.
• Strong service orientation with excellent communication skills; you know how to prioritize urgency without sacrificing quality.

Atom Computing provides a wide variety of perks and benefits, including fully paid medical, dental, and vision insurance for our employees and their dependents. Additionally, unlimited paid time off, 401K company matching, short- and long-term disability, FSA, dependent care benefits, and life insurance.  We also offer drinks, snacks, and catered team lunches in our offices, every day!

The base salary range for this position is between $80,000 - $110,000 annually, commensurate with experience. In addition to salary, we offer a bonus plan and incentive stock options for equity in the company.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.