Damage Assessment Technician (Drones)

Damage Assessment Technician for a manufacturer / distributor located in Cerritos CA.

This is a long-term Temporary position, paying to $21/hr, depending on experience. Hours are 9:00 AM - 5:30 PM, Monday - Friday. Occasional evening and weekend work maybe required as duties demand. Company will complete background check prior to start.

Essentials Responsibilities:

• Diagnose and troubleshoot electronic devices, equipment, and systems to identify issues, malfunctions, and defects.
• Utilize testing equipment, schematics, and technical documentation to diagnose and isolate problems within electronic circuits and components.
• Perform repairs and replacements on faulty components, such as integrated circuits, brushless motors, propellers, and other parts.
• Conduct thorough testing and quality control checks after repairs to ensure the proper functioning and reliability of repaired devices.
• Calibrate and adjust electronic equipment to meet manufacturer specifications and performance standards.
• Collaborate with team members and other departments to provide repair solution, technical expertise and support for resolving repair related issues.
• Keep accurate records of repairs, parts used, and maintenance procedures performed.
• Log the proper transactions in the CRM system, verify all parts the customers requested are included in the box so they are ready for other stages.
• Support the teams with other drone models.
• Perform other job-related duties as assigned.

Requirements:

• High school diploma or GED required.
• Technical degree (A.A) or more than 6 month of electronic mechanic experience.
• Computer proficiency required.
• Soldering skill required.
• Experience in using drone products or remote control products required.
• Knowledge of remote control products are required.
• Knowledge of electronic terminology are required (ex. volts).
• Camera knowledge preferred.
• Microsoft Office Suite, especially Microsoft excel required.
• Previous customer service and/or call center background is preferred.
• Previous experience using Internet Software; Word Processing Software (Word); Google Docs Software; and ZenDesk Software preferred.
• Thorough knowledge about drone products is a huge plus.
• Excellent communication skills.
• Ability to follow directions.
• Have passion toward drone products.
• Ability to work over time / have an open schedule.
• Have a positive attitude.