Customer Service & Operations Specialist

Customer Service & Operations Specialist for a biomedical manufacturer / distributor located in the Irvine CA area. This is a full ON SITE position.  Ideal candidate is willing to learn new systems and AI procedures. 

This is a Temporary to Hire opportunity. Hours 5:30 AM - 2:00 PM or 6:00 AM - 2:30 PM, Monday - Friday. Overtime may be possible, including Saturdays. Paying $28-30/hr, depending on experience. Ideal candidate is seeking a long-term position with potential to grow to a management role. Company will complete a drug screen prior to start.

Essential Responsibilities:  Serves as a key point of contact for customers while also supporting critical operational processes that help ensure an exceptional customer experience. 

Duties:

• Order Entry of customer orders taken by phone or email or fax.
• Learn and use AI procedures (company will train)
• Scan documents, as needed.
• Follow up with customers regarding any questions for clarification; order status; changes, etc.
• Track shipments
• Manage returns and exchanges
• Maintain customer records and document customer interaction within company system
• Develop and maintain a consistent customer database
• Work closing with sales, operations, technical support, manufacturing and leadership teams to ensure customer needs are addressed efficiently and accurately
• Troubleshoot product and order related issues
• Identify opportunities for process improvement and help streamline internal workflows

Requirements: 

• Min 3 years Customer Service w/Order Entry experience in a fast-paced manufacturing environment.
• Interest in learning new systems and AI procedures
• Accurate typing at 40 wpm.
• Excellent verbal and written communication skills.
• Strong attention to detail, detail-oriented and highly organized
• Resourceful and able to handle multiple priorities in a fast-paced environment.
• Experience processing RMA's (returned goods) would be a plus.
• Intermediate MS Word/Excel; Comfortable using Internet with ability to learn new software programs quickly.
• Experience with a CRM database system is desired, but will train (Company uses Sage).
• Ability to multi-task and manage assigned/special projects.
• Ability to lift to 15 lbs for a distance up to 300 ft.
• Maintain and file information for customer accounts and sales representatives.

Compensation / Pay Rate (Up to): $28.00 - $30.00 Per Hour