Collections Specialist

We are looking for a Collections Specialist to help with account collections. If you have prior collections and/or call center experience, this may be a great opportunity for you! This role has a great incentive program in place for monthly bonuses based on KPIS.

Responsibilities:

• Contact consumers by phone through frequent outbound calling and handle incoming calls related to past-due accounts.

• Review delinquent balances, discuss payment options, and work with customers to encourage timely resolution.

• Document account activity, conversations, and payment commitments accurately within internal systems.

• Follow established collection procedures and compliance guidelines during every customer interaction.

• Prioritize daily account queues to ensure follow-up efforts are completed efficiently and consistently.

• Address customer questions regarding account status, balances, and payment arrangements in a clear manner.