Practice Assistant - Administrative

JOB SUMMARY
We are seeking a professional and customer-focused Practice Assistant to support daily operations within a busy primary care clinic. This role serves as the first point of contact for patients and visitors, providing exceptional customer service while managing front desk responsibilities, scheduling appointments, and supporting administrative workflows.

Key Responsibilities
Greet and assist patients, visitors, and healthcare staff in a professional and courteous manner. Answer and manage high-volume incoming phone calls, directing inquiries appropriately. Schedule, confirm, and modify patient appointments using the electronic medical record system. Verify patient demographics, insurance information, and maintain accurate records. Coordinate patient check-in and check-out processes efficiently. Assist with administrative duties, including filing, scanning, data entry, and document management. Maintain patient confidentiality and comply with HIPAA regulations. Collaborate with providers and clinical staff to ensure smooth clinic operations. Deliver exceptional customer service while addressing patient questions and concerns.

Required Qualifications
Previous front desk, receptionist, or administrative experience required. Experience answering multi-line phone systems and scheduling appointments. EPIC experience required. Proficiency with computer systems, electronic health records, and Microsoft Office applications. Strong organizational, communication, and customer service skills. Ability to multitask and work effectively in a fast-paced environment.

Preferred Qualifications
Prior healthcare, medical office, clinic, or primary care experience. Knowledge of medical terminology and healthcare office procedures. Experience working in primary care, outpatient, or ambulatory care settings. Ability to maintain professionalism and accuracy while handling sensitive patient information.

Education: High School

Compunnel Software Group, Inc., the parent organization of Compunnel Healthcare has expanded its staffing services within the blooming healthcare industry. Born from company’s 35+ years of experience in Compunnel Healthcare provides customized, cost-effective solutions to your healthcare organization’s multiple staffing needs.