Team Lead Enrollment and Billing

**Duties and Responsibilities:** + Oversee front line staff to ensure production deadlines are met, while meeting accuracy and quality standards for member enrollment and billing. + Approve timecards, overtime and staffing needs for front line staff. + Assist in developing metrics to report trending, root cause identification, and provide solutions to challenges so they are mitigated and/or eliminated. + Coach, mentor and develop staff. Take ownership of new employee onboarding. Review, approve and, (in partnership with the manager), deliver corrective action plans. + Ensure compliance with all New York State, Federal, and State Rules and Regulations. + Update Job Aides and Policies & Procedures when any changes occur and/or based on any regulatory requirements and/or new products or processes are implemented. + Conduct weekly staff meetings to encourage active communication and dissemination of information. Perform one-on-one meetings monthly. + Ensure the member experience is positive by providing appropriate and expedient resolution to escalated or any identified issues. Provide excellent customer service to internal and external stakeholders. + Ensure staff is working to maximum capacity. + Report and review production activity. Provide status update on the daily/weekly/monthly team tasks. + Prepare/submit requested audit data accurately and in a timely manner. + Additional duties as assigned. **Minimum Qualifications:** + High School diploma or GED from accredited institution. + Demonstrated experience in Microsoft Excel creating and editing data. + Experience creating and editing documents using Microsoft Word. + Experience leading project teams and independent projects within specific timelines. + Experience communicating with cross-functional employees within an organization. + Previous experience as a supervisor of 6 or more direct reports. **Preferred Qualifications:** + Experience interpreting data. + Industry knowledge of Government Sponsored Managed Health Care Plans and/or Enrollment Operations + Familiar with MHS, ePaces and potentially MP. + Experience with Tableau, Power BI data visualization + Experience with Medicare, Medicaid and Long Term Care **Compliance & Regulatory Responsibilities:** + Ensure compliance with all New York State, Federal, and State Rules and Regulations. WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, gender identity, sexual orientation, national origin, age, genetic information, military or veteran status, marital status, mental or physical disability or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.