Customer Service Representative

Accountabilities

• Performing sales calls to customers on a regular basis.
• Seeks out prospective client’s opportunities with new customers.
• Establishes and maintains customer relationships in order to grow profitable sales.
• Ability to lift or carry work-related materials that frequently weigh up to 25 lbs. and that may occasionally weigh in excess of 25 lbs.
• Comprehend and stay relevant on new products and trends in the industry.
• Follow-up on all generated quotations to assure that the customer is being serviced.
• Develops an effective and productive working relationship with other team members.
• Execute sales efforts in an ethical and professional manner.
• Provide order estimates, enter customer purchase orders and follow them through the invoicing process.
• Manage open orders and notify customers of any delivery schedule changes.
• Maintain and regulate inventory controls.
• Receive and distribute merchandise for store transfers.
• Customer engagement for a pleasant experience.
• Maintain and perform audit controls.
• Set and maintain security standards.
• Perform other work-related duties as assigned.

We look for team members who embody the following values and characteristics:

• Works with urgency and purpose to deliver quality products.
• Thrives in an entrepreneurial environment; is comfortable with ambiguity and change.
• Seeks and responds well to feedback, which is shared often and freely across all levels of the organization.
• Works through silos and forges strong cross-departmental relationships in order to achieve outcomes.
• Believe in holding themselves to a high level of conduct and professionalism.

Supervisory Responsibilities (if applicable): None

Qualifications:

• Education: High School Diploma or GED
• Associates degree in Business Administration or closely related field preferred.
• Experience: Sales experience preferred but not required
• License or Certification: None

Physical Demands:

• Be able to lift 25

Knowledge and Skills:

• Must be able to read and write English.
• Basic computer and math skills required.