Intake Coordinator-Hybrid Role

Overview

Who we are:

With over 1400 employees strong across 16 states and numerous clinics, we are on a mission to provide compassionate and high-quality care to our pediatric patients. Our promise is to foster an inclusive and impactful work environment where every team member can thrive both professionally and personally. If you are passionate about making a difference and want to contribute to a team that values dedication and compassion, join Golden Steps ABA in our commitment to excellence in patient care and team success.

Why You’ll Love Working with us:

Unmatched Culture

• Connection is at the heart of who we are. Whether we’re sharing laughs at team outings, enjoying monthly lunches, or celebrating milestones together, we make time to connect, have fun, and grow as one team.

Diversity & Inclusion

• We thrive on different perspectives. Our strength lies in the unique experiences of our team — fostering a collaborative, inclusive space where everyone’s voice matters.

Growth & Advancement

• We don’t just hire — we invest. With a “hire-to-retire” mindset, we offer clear career paths, professional development, and advancement opportunities at every stage.

Support for Continuing Education

• Your goals matter. That’s why we provide tuition discounts, CME libraries, RBT training, university discounts, ongoing mentorship and paid training. We’re helping you level up your skills and chase your career dreams.

Responsibilities

A day in the life:

• Respond to new inquiries and manage intake pipeline
• Schedule and confirm initial assessments
• Educate families on ABA services and company offerings
• Close new cases and drive service starts
• Track performance metrics and conversion rates
• Collaborate with clinical and operations teams to ensure smooth onboarding
• Other tasks as assigned.

Qualifications

What You’ll Bring:

• Strong sales or admissions background
• Enjoy high-volume phone outreach (50–100 calls per day)
• Personality-first communicator with high emotional intelligence
• Worked in commission-based or performance-driven roles
• Comfortable handling objections and guiding difficult conversations
• Organized and able to manage multiple leads simultaneously
• Healthcare experience preferred but not required