Janitorial National Director of Operations

Overview

The Director of Operations is responsible for all nationwide operations for janitorial and facility services. This role serves as a key member of the leadership team and reports directly to the President.

This is a principal role in ensuring overall quality, efficiency, and success of our operations. The Director of Operations will work closely with leadership in Sales, Risk Management, HR, Procurement, and Finance to help execute and implement strategies for operational excellence, company growth and profitability.

The Director of Operations will lead, mentor, and develop regional, area, and site management to ensure consistent execution of contract scopes, staffing models, and productivity targets.

This position offers a competitive compensation package that includes a Base Salary, Bonus Opportunity, Company Vehicle, and additional benefits. Ask the recruiter to learn more about the full compensation package.

Responsibilities

• Oversee all national janitorial and facility services
• Structure and standardize processes across services
• Oversee Client Relations and Satisfaction
• Control Budgets
• Optimize Costs
• Manage management teams
• Design, build, and implement staffing models and KPIs
• Provide regular performance updates to senior leadership
• Remain knowledgeable of all phases of operations.

Skills Required

• Ability to set the standard for performance through visible, engaged leadership.
• Capacity to mentor mid-level staff and design effective training programs.
• Strong interpersonal skills with ability to collaborate and build a consensus in a high-pressure environment.
• Strong business acumen with a broad understanding of fundamental business principles.
• Analytical problem-solving skills with an impeccable attention to detail.
• Knowledge of P&L management, budgeting, forecasting, and labor-cost calculation
• Contract Negotiations
• Competency in building scalable workflows, growth strategies, and contingency plans.
• Deep knowledge of commercial cleaning chemicals, supplies, advanced equipment operation, and floor care techniques.
• Strong project management skills with a focus on execution and results.
• Excellent verbal and written communication skills.
• Strong tech literacy

Experience Required

• 7 - 10 years managing commercial janitorial and facility operations.
• 5 years of direct experience managing a multi-tier hierarchy, specifically overseeing Area Managers, Project Managers, and large frontline cleaning teams.

Education

• Bachelor’s degree in business, accounting, or a related field.
• MBA or equivalent graduate degree preferred.
• Bilingual: English & Spanish preferred.

Work Environment/Hours

• A full-time exempt (salaried) position.
• Travel as needed based on operational and business needs.

Physical Requirements

• Ability to lift items of up to 25 lbs. (i.e., walk, stand, bend).
• Ability to sit at a desk, utilizing office equipment (computer, phone, etc.).
• Valid reliable transportation and state driver’s license.