New Patient Scheduler

We are seeking a friendly and professional New Patient Scheduler to join our outpatient clinic in Williamsville, NY.

Roswell Park Care Network is a recognized leader in oncology and specialty care, supporting community physician practices across New York State. We are committed to delivering exceptional patient care while advancing innovative treatment options in a collaborative and patient-focused environment.

Comprehensive Benefits:

• Monday-Friday schedule
• Medical, dental, and vision coverage
• Employer funded Health Reimbursement Account (HRA)
• 401(k) with company match
• Generous vacation and sick time
• Company-paid life insurance
• 11 paid Holidays

As the New Patient Scheduler you will provide assistance to the physician and the patients, which includes scheduling appointments for all providers, answering phones, preparing charts, and scanning documents into the EMR system. You must exhibit strong organizational skills and work collaboratively with physicians, clinical staff and administration.

Responsibilities:

• Register new patients
• Answer patient questions, provide assistance and directions when necessary
• Maintain confidentiality of all patient records
• Send tasks to Medical Assistant informing them of appointments
• Maintain provider new patient blocks
• Send new patient paperwork to all new patients
• Scan/upload new patient charts upon scheduling
• Manage new patients scheduling, rescheduling, cancellations, and no -show appointments appropriately as advised by providers
• Obtain outside records for all new patients while working with outside doctors/hospitals when necessary

Education/Experience:

• High School diploma or G.E.D. required.
• Must have one year experience in medical office
• Must have one year experience patient scheduling
• Strong EMR experience required; Medent preferred
• Knowledge of different health insurance programs
• Must have customer service experience in an office, preferably with patients