Westcott Community Center Community Resource Navigator in Syracuse, NY | 1270608386

Verified Pay check_circle	$50000 per year
Hours	Full-time
Location	Syracuse, NY 13210 Syracuse, New York open_in_new

Job Description

Job Title: Community Resource Navigator
Reports To: Executive Director & Director of Operations
FLSA Status: Non-Exempt
Salary: $50,000 annually + benefits

Schedule: Full-time, 37.5 hours/week (typically Monday–Friday, 9:00 AM–4:30 PM). Occasional evenings and weekends for community outreach and center special events.

Make an Impact in Your Community:

Are you passionate about helping individuals and families access the resources they need to thrive? Join our team as a Community Resource Navigator and play a vital role in connecting community members to critical services like housing, transportation, and social supports.

Position Summary:

The Community Resource Navigator will provide screenings, navigation, direct services, and enhanced care management to individuals and families in need of support in housing and transportation.

What You’ll Do:

As a Community Resource Navigator, you will:

Provide comprehensive case management, including intake assessments, service planning, and ongoing support.
Conduct and review Life Needs Assessments and ensure follow-up on identified needs.
Develop and implement individualized care plans in collaboration with staff and partners.
Connect individuals and families to housing, transportation, and other essential services.
Maintain consistent communication and support with assigned participants.
Utilize platforms such as Salesforce and Unite Us to track services and referrals.
Represent the organization at community events, outreach efforts, and partner meetings.
Support initiatives connected to the Healthy Alliance Social Care Network.
Collaborate across departments to strengthen programs and community impact.
Participate in professional development opportunities and ongoing learning.
Contribute to a positive, mission-driven team culture.
Take on additional responsibilities as needed to support organizational goals.

What You Bring:

Strong communication skills—both written and verbal.
Excellent listening skills and the ability to assess needs with empathy and accuracy.
Ability to work independently, prioritize tasks, and manage time effectively.
Strong problem-solving and critical thinking skills.
A professional, compassionate, and welcoming approach to working with diverse populations.
Reliability and punctuality, both in the office and at off-site meetings.

Qualifications:

Associate’s degree or higher (or equivalent combination of education and experience).
Experience in case management, social services, or community-based work preferred.
Familiarity with databases or case management systems (Salesforce, Unite Us a plus).
Valid driver’s license and access to a reliable vehicle for daily use.
Ability to pass a background check.

Technical Skills:

Proficiency in Microsoft Office (Word, Excel, Outlook).
Ability to learn and use database systems and other relevant software.

Why Join Us?

Comprehensive Benefits Package including health, dental, and vision insurance, paid time off, holidays, and a 401(k).
Opportunity to make a direct impact in the community every day.
Supportive team environment with opportunities for growth and development.
Meaningful, mission-driven work that truly matters.

Community Resource Navigator

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