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Estimated Pay info$34 per hour
Hours Full-time
Location 4781 Riverside Dr, Macon, GA, US
Macon, Georgia open_in_new

About this job

Job Description

Job Description
Description:

Onsite General IT Support (Entry Level)


The primary focus of our Onsite General IT Support position is ensuring that a company’s employees can use software and hardware to complete their daily tasks. Common General IT Support job duties include:

  • Generating sign ins for new hires during the onboarding process
  • Adding/removing and maintaining GoTo VOIP system
  • Troubleshooting Network Printers
  • Resolving IT support requests from employees
  • Answering employee questions regarding computer systems
  • Gathering and analyzing data to diagnose problems with computer systems
  • Changing configurations, settings, and permissions to fix computer issues
  • Installing new software and hardware drivers and updating existing ones as needed
  • Updating employees on the status of their service requests
  • Logging all service requests and updating tickets as needed
Requirements:

Skills and Qualifications:

  • High-level knowledge of commonly used software, hardware, and applications
  • Strong oral communication skills to gather information from employees and explain complex technical concepts in simple language
  • Demonstrated written communication skills to create useful support logs
  • Analytical and problem-solving skills to troubleshoot and diagnose issues
  • Time management skills to provide updates and fixes within a promised time frame
  • Multitasking skills to assist multiple employees at once
  • Observational skills to recognize warning signs that indicate potential problems
  • Customer service skills to interact professionally and positively with employees and coworkers

Experience and Requirements:

  • 1 + Years of IT support experience (Required)
  • CompTIA certification is a plus
  • Automotive Industry is a plus
  • Ability to pass a criminal background check and drug test



Nearby locations

Posting ID: 1270610798 Posted: 2026-06-19 Job Title: Support Specialist