Application Support Engineer

We’re looking for a go-to IT Support & Application Support Specialist to join our team in Portland, Maine—someone who can fix issues quickly and calmly explain (for the third time) why restarting actually does help. A big part of this role is owning and supporting our core business application, so if you like being the expert everyone relies on, you’ll fit right in.

What You’ll Do:

• Provide day-to-day IT support for internal users (hardware, software, network)
• Serve as the primary support contact for our core business application
• Troubleshoot complex application issues and coordinate with vendors to drive resolutions
• Manage system access, user accounts, and application configurations
• Support onboarding/offboarding (yes, you’ll be popular on day one)
• Document issues and fixes—future-you will be grateful
• Partner across teams to improve system performance and user experience

Why Join Us:

• Be the go-to expert for a mission-critical application
• Tight-knit team that values IT (and submits mostly helpful tickets)
• Stable, growing organization with a strong local presence

If you enjoy solving problems, working directly with users and vendors, and owning a platform that keeps the business running—we’d love to hear from you.

What You Bring:

• 2+ years of IT support experience
• Hands-on experience supporting a core business platform (ERP, CRM, or SaaS)
• Experience working with third-party vendors to troubleshoot and resolve issues
• Strong skills with Windows, O365, and basic networking
• Excellent communication and a “translator” mindset between users and technical teams
• Ability to work on-site in Portland, ME