IT Support Engineer

Apply now: Onsite IT Support Engineer, Onsite - San Francisco Bay Area, CA. Start date is ASAP for this 6-month Contract-to-Hire position.

Job Title: Onsite IT Support Engineer
Location-Type: Hybrid (3 days onsite, 2 days WFH) in Redwood City, CA
Start Date: ASAP
Duration: 6 month contract, potential to extend or convert
Compensation Range: $55 - $65/hr W2
Benefits: Eligible for Health, Dental, Vision, and 401K

Job Description:
This role serves as the dedicated, onsite IT presence for a fast-growing AI company in the Bay Area, delivering white-glove end-user support, device lifecycle management, and seamless onboarding and offboarding operations on behalf of the client.

Job Summary
•Provide in-person, white-glove IT support for laptops, peripherals, conference rooms, and day-to-day end-user requests across the office
•Manage the full macOS device lifecycle, including provisioning, imaging, enrollment, and refresh through MDM and EDR tooling
•Execute smooth onboarding and offboarding processes, including day-one hardware prep, account setup, and same-day access and device recovery
•Administer identity and access management across Okta and Google Workspace using least-privilege principles
•Own conference room A/V hardware, video conferencing setup, and ongoing maintenance to support a productive meeting environment
•Maintain local hardware inventory, track assets, and forecast equipment needs against hiring pace
•Triage and manage support tickets end-to-end, escalating complex issues to senior engineering support as needed

Minimum Requirements:
•3-5 years of IT support or IT operations experience, preferably within a fast-growing tech company
•Strong macOS expertise with hands-on MDM experience using tools such as Fleet, Jamf, Kandji, or similar
•Hands-on administration experience with Okta or a comparable identity provider, and Google Workspace
•Experience with A/V and conference room support, including practical networking fundamentals such as Wi-Fi, DNS, and VPN
•Proficiency with a modern ticketing or ITSM tool and consistent queue management practices
•Excellent in-person communication and customer service skills, with comfort supporting both executives and engineers

Preferred Qualifications:
•Scripting ability in Python or Bash, with a configuration-as-code or GitOps mindset for automation
•Experience with CrowdStrike or comparable EDR/MDR platforms
•Background supporting multi-site or global offices, including international hardware shipping and provisioning
•Experience as an early or first IT hire, with demonstrated ability to build structure in ambiguous, fast-paced environments