Assistant Property Manager - Part Time

Job Title: Assistant Property Manager (Part-Time)

Work Location: Kannapolis

Reports to: Area Manager or District Manager

Part-time, Hourly, Non-Exempt

Role Summary

The Assistant Property Manager supports the day-to-day operations of the storage facility by assisting the Property Manager and acting as a resource for customers. This part-time, hourly position (24 hours/week) plays a key role in delivering exceptional customer service, supporting sales efforts, completing administrative tasks, and maintaining facility cleanliness and security. The ideal candidate is detail-oriented, proactive, and capable of stepping in during the Property Manager’s absence when scheduled.

Key Responsibilities

Customer Service & Sales Support

• Provide outstanding service by greeting customers, answering questions, handling inquiries, and resolving concerns in a timely, professional manner.
• Support sales efforts by responding to leads, assisting with unit rentals, and promoting products and services.
• Help ensure store appearance, signage, and customer areas are clean and welcoming.

Administrative and Financial Management

• Process customer payments, update records, and support daily office tasks such as invoicing, deposits, and filing.
• Assist in monitoring facility performance, including occupancy, revenue, and customer retention metrics.
• Support follow-up on delinquent accounts and lien processes in accordance with company policy and legal standards.
• Help prepare reports and communicate updates to leadership.

Facility Maintenance & Security

• Conduct regular property inspections to ensure the grounds, restrooms, office, and units are clean, safe, and in good repair.
• Assist with minor maintenance tasks such as changing light bulbs, cleaning units, removing locks, and general upkeep.
• Monitor inventory of office and cleaning supplies and assist with ordering when needed.
• Respond promptly to safety or security issues and escalate as needed.

Team & Leadership Support

• Foster a positive and motivating work environment that promotes teamwork, collaboration, and goal achievement.
• Adhere to company policies, procedures, and The Highline Way while maintaining a high level of professionalism.
• Perform other duties assigned by the supervisor to support overall facility operations.
• Act as a resource to peers and floating managers, contributing to a collaborative and productive environment.
• Support the Property Manager in training new team members and leading by example in customer service and professionalism.
• Step in to cover the Property Manager’s responsibilities during scheduled absences or high-volume periods, under the direction of the Area or District Manager.

Skills Required

• Customer-first mindset with strong communication and interpersonal skills.
• Basic sales, administrative, and computer skills (Microsoft Word, Excel, Outlook).
• Ability to multi-task and maintain attention to detail in a fast-paced setting.
• Professional demeanor and strong organizational habits.
• Comfortable working independently and taking initiative.
• Prior experience in customer service, retail, or facility operations preferred.

Education and Experience Requirements

• High-school diploma or GED required; college coursework or degree preferred.
• Previous experience in sales, retail, or a customer-facing environment preferred.
• Must pass a pre-employment background check and drug screening.

Physical Requirements

• Ability to lift and carry up to 50 lbs.
• Must be able to stand for extended periods, up to 8 hours at a time.
• Must maintain a professional appearance and project an outgoing, friendly demeanor.
• Ability to safely and successfully perform essential job functions while meeting productivity standards.
• Must maintain regular and punctual attendance in compliance with company policies and applicable federal, state, and local regulations.

Schedule Requirements

• This position is part-time at 24 hours per week, with Saturday availability required.
• Must be flexible to adjust hours within their 24-hour schedule based on business needs, seasonal volume, or staffing coverage.
• Occasional additional hours may be offered but are not required unless mutually agreed upon.