Customer Service Coordinator II (Atlanta/Olive Branch)

What we expect The first 3 letters in workplace safety are Y-O-U!TK Elevator is currently seeking an experienced Customer Service Coordinator II in Atlanta, GA or Olive Branch, MS.

Review, analyze, process and document parts requests in an accurate and timely manner according to company standards.

ESSENTIAL JOB FUNCTIONS:

• Process PO’s from Customers
• Research all parts inquiries, including but not limited to, replacement, foreign, obsolete and inactive parts as well as external vendor material.
• Process returned goods paperwork, issue credits/debits.
• Prepare accurate, timely service to internal and external customers to assure the precise part is delivered in accordance with request and company standards.
• Supply quotes to customers for material in a prompt and accurate manner.
• Identify and resolve order discrepancies in a timely manner.
• Resolve customer inquiries via phone or email
• Handle high volume calls while performing all other task
• Lead special projects and other duties as assigned.

Who we are looking for

EDUCATION & EXPERIENCE:

• High School and/or Technical School Diploma required.
• Bachelor’s Degree or Associate’s Degree in a field a plus.
• Two or more years of customer service experience in a heavy call volume environment is required
• Elevator part knowledge and five or more years elevator technical experience is a plus
• Working knowledge of Word, Excel and heavy Outlook is required
• The ability to read, interpret and comprehend technical drawings and specifications is required.
• Effective verbal and written communication skills are required.
• Must be organized and detail-oriented to perform and manage tasks as assigned.
• Previous Elevator/Escalator knowledge preferred.

What we offer

Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered

• Medical, dental, and vision coverage
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Supplemental medical plans
• Company-paid short- and long-term disability insurance
• Company-paid basic life insurance and AD&D
• Optional life and AD&D coverage
• Optional spouse and dependent life insurance
• Identity theft monitoring
• Pet insurance
• Company-paid Employee Assistance Program (EAP)
• Tuition reimbursement
• 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.

Additional benefits include:

• 15 days of vacation per year
• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Paid sick leave, per company policy
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)

Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.

Who we are Contact

To apply to a position, please click on the Apply Now button.

For any additional questions or job specific requests, please use the contact
below and include the Job Requisition Number as a reference.

Elevatorjobs.AMS@tkelevator.com