Customer Service Representative

Now hiring: Customer Service Representative
Location: Carrollton, TX
Pay Rate: $21.00 - $23.00 per hour
Shift: 8 AM-5 PM | Monday-Friday

This Job's for the Talker, the Helper, the Keyboard Ninja

Be the calm in the call. As a Customer Service Representative, you'll listen, support, and guide customers toward the answers they need.

Benefits:

• Good Pay. Because your skills are worth it
  
• Health & Wellness. Medical, dental, vision, and life insurance
  
• Plan Ahead. 401(k) option to save for your future
  
• Grow with Us. Learn new skills, build your career

Requirements:

• High school diploma or equivalent; additional education preferred
• 3+ years of customer service or inbound customer support experience
• Strong proficiency in Microsoft Office (Excel, Word, Outlook)
• Excellent verbal and written communication skills
• Strong organizational skills with close attention to detail and accuracy
• Ability to work collaboratively in a fast-paced, team-oriented environment
• Self-motivated with strong time management and follow-through skills
• Prior experience in an inside sales or customer service role preferred
• Semiconductor or technical/manufacturing industry experience a plus

Job Duties:

• Serve as the primary point of contact for customer inquiries and account support
• Respond to product-related requests, including quotes, samples, technical questions, and backlog updates
• Prepare accurate and profitable quotations following established procedures
• Proactively follow up on sales opportunities and maintain detailed status updates
• Partner closely with Sales to ensure strong customer satisfaction and seamless communication
• Maintain accurate and current quote histories, documentation, and follow-up records
• Support monthly and quarterly booking goals through order conversion and customer engagement
• Attend production meetings and communicate customer commitments and requirements
• Track and drive orders through production to ensure on-time delivery (OTD)

"Always keeping in touch. Even when I had a couple jobs to pick from, they kept looking for interviews. To try and find something that best suits me" Staffmark Associate

Turn your people skills into a paycheck. Start here.

Join a Team That Works for You

At Staffmark, we're more than just a staffing company-we're your career partner. As part of RGF Staffing and Recruit Group, anHR powerhouse behind big names like Indeed and Glassdoor, we've got the muscle and the know-how to get you where you want to go.
With more than half a century of experience and a track record of putting hundreds of thousands of people to work every year, we've got your back. Whether you're looking to level up, switch gears, or just get to work fast, we make it happen.
Join us and experience the advantage of working with a trusted name in recruiting-because your success is our success.

About Us

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.