Loaner Vehicle and Pick up Delivery Coordinator

Loaner Vehicle and Pick up Delivery Coordinator

Location: Bob-Boyd Lincoln – Columbus, OH

Bob-Boyd Lincoln has proudly served the Columbus community for over 50 years, delivering premium customer service, top-quality vehicles, and a strong sense of integrity. As a trusted, family-owned dealership, we value our employees just as much as our customers. Our success comes from building long-term relationships and fostering a supportive workplace where every team member has the opportunity to grow and thrive.

• Job Type: Full-time

• Schedule: Monday to Friday, 9:00 AM – 6:00 PM

Work Requirements:

• Ability to commute: Columbus, OH (Required)

• Work Location: In person

Pay:

• $20 per hour based on previous qualifications and experience

Bob-Boyd Lincoln is seeking a reliable and detail-oriented Loaner Vehicle and Pick up Delivery Coordinator to support our busy service department. This role ensures our loaner vehicle fleet is managed effectively and that customers enjoy a seamless experience when arranging pick-up and delivery. The ideal candidate will have strong organizational skills, a customer-first attitude, and the ability to thrive in a fast-paced dealership environment.

• Manage the loaner vehicle fleet, ensuring vehicles are clean, fueled, and ready for customers

• Prepare loaner agreements and maintain accurate records for all transactions

• Coordinate pick-up and delivery services for service customers

• Communicate with customers to arrange vehicle returns and scheduling

• Support service advisors with loaner vehicle needs and related administrative tasks

• Ensure dealership policies and safety guidelines are followed at all times

• Track "Out of dealership" repairs for stock and loaner vehicles

• Prior dealership or customer service experience preferred

• Rental agency or Dealership Service Advisor experience is a plus

• Strong organizational skills with attention to detail

• Excellent communication and problem-solving abilities

• Ability to multitask in a fast-paced environment

• Valid driver’s license and clean driving record required

• Professional, reliable, and team-oriented

• Family-owned, community-focused dealership with decades of success

• Supportive and professional work environment

• Opportunities for long-term career growth

• $20/hour pay

• Health, dental, and vision insurance

• Paid time off (PTO)

• 401(k) plan

• Paid training and career advancement

Bob-Boyd Lincoln is an Equal Opportunity Employer. We do not tolerate discrimination or harassment based on race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other protected characteristic as defined by law. We are committed to building a diverse and inclusive workplace where all employees feel respected and valued.