Personal Lines Account Manager

Personal Lines Account Manager | Personal Lines Book

Location: Elsmere, KY (In-Office)

Employment Type: Full-time | Independent Insurance Agency

About the Role

We’re seeking a client-focused Personal Lines Account Manager to service and grow a well-established book of home, auto, umbrella, and specialty personal lines accounts. You’ll be the day-to-day contact for clients—handling renewals, coverage changes, billing questions, and remarketing—while partnering closely with producers and carriers to deliver an exceptional client experience.

What You’ll Do

• Own the client relationship: Respond to coverage questions, process endorsements, handle COIs/EOIs, mortgagee and lienholder changes, cancellations/reinstatements, and billing inquiries.
• Renewals & remarketing: Review coverage and pricing, run comparisons, negotiate with carriers, and present options to maximize value and retention.
• New business support: Prepare quotes, binders, ID cards, and onboarding documentation; ensure smooth hand-offs from producers.
• Claims advocacy: Guide clients through FNOL, monitor status, and help resolve issues with adjusters.
• Documentation & compliance: Maintain thorough, timely activity notes and attach records in the AMS; follow agency workflows and state regulatory requirements.
• Growth mindset: Identify cross-sell/upsell opportunities (umbrella, flood, valuables, recreational vehicles) and request referrals.
• Carrier & vendor coordination: Build productive relationships to expedite underwriting, inspections, and policy issuance.

What You Bring

• Licensing: Active P&C
• Experience: 2–5+ years servicing personal lines accounts in an independent agency or brokerage setting (local market experience strongly preferred).
• Technical skills: Proficiency with an agency management system (EPIC, AMS360, QQCatalyst, TAM/Applied, or similar) and carrier raters/portals.
• Coverage knowledge: Solid grasp of HO-3/HO-6/DP-3, auto, umbrella, flood (NFIP & private), and local market nuances; able to explain options in plain English.
• Service excellence: Organized, detail-driven, and proactive with strong verbal/written communication and follow-through.
• Team player: Comfortable collaborating with producers, account assistants, and carrier partners in a fast-moving environment.

Nice to Have

• Prior experience with regional carriers and special local risks.
• Designations (CISR, CISR-ELITE, CIC, CPRM, AINS) or willingness to pursue.
• Bilingual (English/Spanish) a plus in.

Compensation & Benefits

• Base salary: $50,000 – $65,000 DOE + performance incentives/commission opportunities.
• Benefits: Medical, dental, vision, life/AD 401(k) with employer contribution; paid vacation, sick time, and holidays.
• Professional development: Tuition/CE reimbursement and support for industry designations.
• Work setup: In office work required.