Full Time Customer Service & Dispatching

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• 401(k) matching

Join Our Team at River City One Hour Air Conditioning & Heating today! We are looking for a motivated, reliable, and professional person to come aboard our customer service team!

JOB SUMMARY


This position answers incoming client telephone calls and assists with the supervision and dispatching of all scheduled service and maintenance calls. We are currently hiring for a full-time position. This will include some weekday and weekend shifts. Full-time employment is available with 401k and employer matching, health insurance, and paid vacation & holidays.

JOB DUTIES

• Answers incoming client telephone calls and recognizes that this is where the client will form their first impression of the company
• Good communication with the client and a courteous and pleasant demeanor on phone calls
• Make outbound calls to club membership clients to book maintenance jobs
• Maximize efficiency and profit of our technicians
• Work with technicians in the field to communicate job details, assist them from the office, etc.
• Work intensely with a team of CSRs to accomplish the above goals

MINIMUM REQUIREMENTS

• High school diploma or equivalent required
• Above-average verbal and telephone communication skills are essential
• Exceptional time management
• Must have good computer software skills
• Prior customer service experience preferred
• Nighttime/weekend/holiday availability
• Reliable transportation

BENEFITS

• Competitive hourly pay + Weekly Individual bonuses + Monthly Team Bonuses
• Flexible hours and scheduling
• Annual company bonuses and benefits

Note from the hiring manager:
This job offer is full-time. If you have a particular need when it comes to hours, please specify under the open response section for your current situation.