Patient Care Coordinator

About the Role

As a Patient Care Coordinator, you are often the first impression of our practice. You will play a vital role in creating an exceptional patient journey from the initial phone call through treatment completion and follow-up care.

Responsibilities

• Welcome patients and provide a luxury, hospitality-driven experience
• Answer phones, texts, emails, and online inquiries promptly and professionally
• Schedule consultations and treatment appointments
• Assist patients with treatment recommendations, memberships, packages, and financing options
• Manage patient check-in and check-out processes
• Verify and update patient records in our EMR system
• Conduct follow-up calls and nurture prospective patient leads
• Support marketing events, open houses, and community outreach initiatives
• Maintain a clean, organized, and professional reception area
• Collaborate closely with providers and clinical staff to ensure seamless patient care

Qualifications

• Previous experience in medical aesthetics, medical office, dental office, hospitality, luxury retail, or customer service preferred
• Excellent communication and interpersonal skills
• Strong sales and relationship-building abilities
• Comfortable discussing treatment plans and pricing
• Highly organized with strong attention to detail
• Ability to multitask in a fast-paced environment
• Proficiency with computers and scheduling software
• Bilingual in English and Spanish preferred

What We're Looking For

• Positive, energetic, and professional attitude
• Passion for aesthetics, skincare, and wellness
• Strong customer service mindset
• Team player who thrives in a collaborative environment
• Someone who genuinely enjoys helping people look and feel their best

Benefits

• Competitive hourly pay
• Performance-based bonus opportunities
• Free Employee treatments
• Retail & Wellness products at company cost
• Paid time off
• Health insurance benefits
• Growth opportunities within a rapidly expanding practice
• Ongoing education and training