Customer Care Advocate

Job Title: Customer Care Advocate
Location: Oriskany, NY (Training will be onsite as well as nesting)
Pay Rate: $20/hr on w2 Paid Weekly!
Anticipated Class Start Date: 8/3/26
Initial Assignment Length: 6+ Months (Extension is possible based on performance, attendance, and business need)
Benefits: Paid weekly, health, dental + vision insurance available!

Training & Schedule Information
Training (Onsite/In-Person)

• Training Hours: MondayFriday, 8:30 AM 5:00 PM EST (30-minute lunch)
• Training Dates: August 3, 2026 September 8, 2026
• Onboarding: First 3 days of employment
• Nesting Period: September 9, 2026 September 22, 2026
• No time off is permitted during training and nesting.

Post-Training Schedule

• Must be available to work MondayFriday between 8:00 AM and 11:00 PM EST.
• Schedules may change based on business needs.
• Shift assignments will be determined through a performance-based ranking system.
• Candidates will bid on available schedules after training.
• Rankings will be based on training performance, including Progress Check scores and Behavior ratings.
  

Experience Requirements:

• Requires a high school diploma or equivalent is required.
• 1-3 years of experience in the field or in customer service role is preferred. Work under immediate supervision reporting to an immediate supervisor.

Equipment Coordination:
For this role you will be issued MetLife equipment which consists of a laptop, 2 monitors, keyboard, mouse and docking station. You are required to return the equipment to MetLife within a week of your assignment ending.

Schedule and Internet Requirements:

• Assignment is virtual, with in person training. Associates near a MetLife office would report to work in person 1 day a month or any day that you are unable to work from home (could be due to system issue, internet outage, poor etc).
• Ability to work from home which includes high speed internet (500-650 kbps) and a quiet place to work that is secure. (Hotspots and use of Wifi are not allowed high internet speed and ability to use ethernet is required).
• Able to use video during interviews, coaching, weekly huddles, and virtual training.
• An ability to work during the hours of operation of Monday-Friday 8:00am 11:00pm EST must be flexible in regard to shifts worked, which may change based on business needs.
• No time off planned during training until end of nesting.

Key Responsibilities / Expectations:

• Respond to customer requests via telephone, providing excellent service to MetLifes customers who have or are looking to obtain a Life insurance policy through their employer.
• Customers can work with various companies and associates must rely on instructions and pre-established guidelines to perform the functions of the job.
• -Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.

Below are some common topics associates can expect to discuss with our customers:

• Enrolling or changing their life insurance amount
• Confirm or change beneficiary
• Policy Provisions (how policy works) IE: will it reduce with age, what policy covers, exclusions etc
• How to continue coverage when retired/leave employer
• Status of customer requests
• Billing inquiries

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