Membership Representative & Registration Desk Attendant (Part-time)

The Membership Representative & Regristration Desk Attendant is the face of the YMCA. This role blewnds exceptional customer service with sales and administrrtive support. You will create a welcoming environment, drive membership growth, and register participants for programs. Your goal is to connect community members with the Y's mission.

Key Responsibilities:

Cunstomer Experience: Great members and guests warmly. Scan membership cards. Ensure secure entry.
Membership Sales: Conduct facility tours. Explain the benefits of joining the YMA. Convert prospects into active members.
Program Registration: Process registrations for youth sports, swim lessons, camp, and fitness classes.
Financial Transactions: Handle cash, checks and credit card payments. Balance the cash drawer daily.
Communication Hub: Answer incoming phone calls, direct inquiries, and billing data.
Coflict Resolution: Address members questions, concerns, or billing issues with patience and emplathy.

Qualifications:

Excellent communication skills. Friendly, approachable demeanor.
Basic computer skills. Ability to navigate standard membership software.
Strong multi-tasking skills. Calm under pressure during peak registration and check-in hours.

Physical Demands

Ability to sit or stand at the desk for long periods.
Ability to view a computer screen and typing for extended shifts.
Ability to walk the facility to conduct tours.

Shifts Needed: Thursdays: 5-9 p.m.

Mondays: 4-9 p.m.

Saturdays: 12-5 p.m.

The candidate must accept and demonstrate the YMCA core values of caring, honesty, respect, and responsibility. The candidate must be able to perform physical tasks commensurate with the position requirements.

Benefits:

Healthy, friendly, team-oriented workplace.

Excellent training opportunities.

Outstanding retirement program.

YMCA membership.

All positions require the ability to obtain PA State Police, PA Child Abuse History, FBI Fingerprint and National Sex Offenders Registry Clearances. If you do not have current clearances the Y will help you obtain them.

The Sewickley Valley YMCA is a drug free workplace and is committed to a policy of Equal Opportunity prohibiting discrimination in employment because of race, color, religion, gender, national origin, sexual orientation, age, genetic information, disability or veteran status.

The Sewickley Valley YMCA is a smoke-free, vape-free, alcohol-free and drug-free environment.

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Membership Representative and Registration Desk Attendant (Part-time)

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