Systems Engineer I

Qualifications  

·         Networking: 5 years (Preferred)  

·         Operating Systems: 5 years (Preferred)  

·         Software Troubleshooting: 5 years (Preferred)  

Job Responsibilities and Functions:   

·         Participate in the design of solutions with our sales and engineering teams.  

·         Identify, diagnose, and resolve a wide range of second and third level problems(issues) for end-users including: workstations, laptops, terminal services, end-user software and hardware, network and VPN connectivity, the Internet. 

·         Identify, diagnose, and resolve a wide range of second and third level problems(issues) for client systems, server services, server drive space, server error messages for escalation, etc.  

·         Set up, maintain, and manage client Windows Server environments. 

·         Set up, maintain, and manage client cloud environments.  

·         Set up, maintain, and manage client network environments.  

·         Create and maintain client-related documentation. 

·         Be an advocate for your customer’s needs. 

·         Manage customer’s expectations and timelines. 

·         Take part in an on-call rotation. 

Requirements—some combination of:   

·         Ability to build out multiple versions of Windows server from scratch and support it.   

·         Hands-on experience with designing, deploying, and supporting virtualization platforms (VMware, Hyper-V, Azure, and AWS). 

·         Experience designing, deploying, and supporting SAN solutions.   

·         Experience designing, deploying, and supporting VOIP phone solutions.  

·         Experience designing, deploying, and supporting firewalls, switches, and managed wireless solutions.   

·         Experience with cloud computing solutions such as Office365, Azure, and AWS.   

Knowledge / Skill / Abilities:

·         Proficient & confident communication skills, effectively communicate with and engages all levels of the organization from peers to senior management to customers both verbally and in writing.

·         Ability to maintain the highest level of accountability, confidentiality, ethics, and integrity and to share information with resources appropriately.   

·         High standards for productivity with the ability to work in a fast-paced environment and juggle multiple competing tasks and demands. Utilization of effective organization and prioritization skills to complete assignments within established time frames.   

·         Ability to make decisions quickly, evaluate risks, act in times of uncertainty, think creatively, and bounce back from failure.   

·         5 or more years of Service Desk & IT infrastructure support in an SMB environment. 

·         5 or more years of Windows Server experience.  

·         Previous MSP Technical experience preferred.  

·         Ability to build multiple versions of Windows server from scratch and support it.   

·         Hands-on experience with designing, deploying, and supporting virtualization platforms (VMware, Hyper-V, Azure, and AWS). 

·         Experience designing, deploying, and supporting SAN solutions.   

·         Experience designing, deploying, and supporting VOIP phone solutions.  

·         Experience designing, deploying, and supporting firewalls, switches, and managed wireless solutions.   

·         Experience with cloud computing solutions such as Office365, Azure, and AWS.   

·         Deep understanding of Active Directory administration, DHCP, and DNS. 

·         Deep understanding of routing, switching, and networking. 

·         Deep understanding of virtualization platforms (VMware, Hyper-V, Azure, and AWS). 

·         Significant experience with Exchange, terminal servers, anti-virus solutions, backup software solutions, Office 365, security solutions, and VoIP phone systems. 

·         Desire and demonstrates the ability to continuously learn (new technologies, client business issues, other job functions, etc.).