Inside Sales and Customer Support Specialist

Inside Sales & Customer Support Specialist

Location: Spring Lake, Michigan
Full-Time | First Shift

Join a Company Where Relationships Matter as Much as Precision

At Supreme Machined Products, we've built our reputation by delivering precision-machined components and exceptional customer service to the automotive industry for more than 75 years. As a family-owned manufacturer, we believe our success comes from building lasting relationships—with our customers and with our employees.

We're looking for an Inside Sales & Customer Account Specialist who enjoys working directly with customers, solving problems, coordinating with internal teams, and ensuring every customer receives the outstanding service Supreme is known for.

If you're organized, proactive, and thrive in a fast-paced manufacturing environment, we'd love to hear from you.

What You'll Do

As the primary liaison between our customers and our internal teams, you'll help ensure customer requirements are communicated accurately and projects move smoothly from quotation through production.

Responsibilities include:

• Build and maintain strong relationships with customers through timely, professional communication.
• Coordinate customer requirements with Engineering, Quality, Production, Purchasing, and Scheduling.
• Process customer releases, forecasts, RFQs, and pricing information within our Plex ERP system.
• Prepare and maintain customer quotations and monitor opportunities requiring re-quoting.
• Monitor production part status and participate in status reviews.
• Support APQP activities and assist with customer quality concerns and Out-of-Box Supplier (OBS) claims.
• Ensure customer information, pricing, and production data remain accurate and up to date.
• Help identify opportunities to improve processes and strengthen customer satisfaction.

The Ideal Candidate

You'll be successful in this role if you:

• Enjoy building long-term customer relationships.
• Are naturally organized and detail-oriented.
• Follow through on commitments and communicate proactively.
• Can manage multiple priorities without losing accuracy.
• Work well with cross-functional teams.
• Stay calm under pressure while solving customer challenges.
• Take ownership and look for ways to improve processes.

Qualifications

• 3+ years of experience in inside sales, customer account management, customer service, program management, or manufacturing support.
• Manufacturing experience is strongly preferred.
• Experience working with OEM or Tier 1 automotive customers is a plus.
• ERP experience (Plex preferred) or experience with similar ERP systems.
• Strong Microsoft Office skills, particularly Excel and Outlook.
• Excellent written and verbal communication skills.
• High attention to detail and exceptional organizational skills.

Why Join Supreme?

At Supreme, you'll find more than just a job—you'll become part of a company that values teamwork, integrity, and continuous improvement.

We offer:

• Family-owned company with a collaborative culture.
• Stable, growing manufacturing business.
• Competitive compensation and benefits.
• A team that values your ideas and contributions.
• Opportunities to learn, grow, and build your career.

What Success Looks Like

Within your first year, you'll have:

• Developed strong working relationships with customers and internal teams.
• Become proficient in Plex and our internal business processes.
• Successfully managed customer communications with accuracy and professionalism.
• Become a trusted resource for both customers and your teammates.

If you're looking for an opportunity where your communication skills, organization, and customer focus can make a real impact, we'd like to meet you.

Apply today and become part of the Supreme Machined Products team.

Supreme Machined Products is an Equal Opportunity Employer and is committed to creating an inclusive workplace where every employee is treated with respect and dignity.

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