Guest Services - Now Hiring

The Carcierge™ is the face of Go Rentals — a guest-facing luxury hospitality role responsible for delivering five-star, personalized service at every touchpoint of the rental journey. Operating from premier airport, FBO, hotel, and resort locations across the country, this position serves as the trusted point of contact for high-net-worth guests, traveling executives, and aviation partners, ensuring every interaction reflects Go Rentals’ commitment to elevated guest experiences, refined attention to detail, and seamless luxury service.
Beyond guest service, the Carcierge™ supports the full rental lifecycle — accurately managing contracts, conducting thorough vehicle inspections, coordinating ramp-side deliveries, and upholding the impeccable presentation standards that distinguish the Go Rentals fleet. The role
also contributes to local revenue growth by cultivating partnerships with FBO staff, concierges, hoteliers, and corporate clients, identifying new business opportunities, and championing the Go Rentals brand within the local luxury travel community.

The ideal candidate brings a refined hospitality mindset, a polished and professional presence, and a genuine passion for anticipating guest needs. They thrive in a fast-paced, high-touch environment, take pride in operational excellence, and represent the Go Rentals brand with discretion, warmth, and confidence.

The following reflects management’s definition of essential functions for this job, but does not restrict the tasks that may be assigned. Management may assign or reassign duties and
responsibilities to this job at any time due to reasonable accommodation or other reasons.
 

The outline below is representative of some responsibilities:
JOB-SPECIFIC EXPECTATIONS
Guest Experience & Luxury Hospitality
• Deliver a five-star, personalized welcome and farewell to every guest, embodying the Go
Rentals standard of elevated luxury hospitality.
• Anticipate guest preferences and needs, offering thoughtful recommendations, vehicle
upgrades, and tailored solutions that enhance the rental experience.
• Respond promptly, professionally, and warmly to all guest inquiries via phone, email, text, and
in-person interactions.
• Resolve guest concerns with empathy, urgency, and discretion — recovering service
gracefully so every guest leaves a Go Rentals brand ambassador.
• Maintain composure and polish during peak demand, VIP arrivals, and time-sensitive rampside
handoffs.
Rental Operations & Vehicle Presentation
• Open and close rental agreements accurately and efficiently, ensuring proper
documentation and compliance with Go Rentals policies.
• Conduct detailed vehicle check-in and check-out inspections, documenting condition with
precision and protecting fleet integrity.
• Inspect every vehicle prior to delivery to confirm it meets Go Rentals’ elevated cleanliness,
detailing, fuel, and presentation standards.
• Present each vehicle with hospitality-driven flair — orienting guests to features, technology,
and amenities with confidence.
Logistics & Ramp-Side Service
• Perform vehicle pick-ups, deliveries, and drop-offs at airports, FBOs, hotels, residences, and
resort partners.
• Coordinate shuttle and transport logistics seamlessly between Go Rentals locations and
partner facilities.
• Provide ramp-side service for private aviation arrivals and departures, executing handoffs with
discretion and timeliness.
• Maintain real-time communication with the Area Manager, dispatch, and partner teams
regarding fleet readiness, ETAs, and special guest requests.
Relationship Management & Revenue Growth
• Cultivate strong, trust-based relationships with FBO concierges, hotel teams, corporate travel
managers, and aviation partners.
• Identify and convert new business opportunities through proactive outreach and on-property
networking.
• Stay informed of local luxury travel trends, competitor activity, and market dynamics, sharing
insights with leadership.
• Support group business, signature events, and brand activations that elevate Go Rentals’
presence in the local market.
• Achieve defined revenue, conversion, and guest experience goals.
Operational Excellence & Brand Standards
• Maintain a clean, organized, and guest-ready workspace that reflects the Go Rentals brand
at all times.
• Adhere to all company policies, procedures, safety protocols, and uniform/grooming
standards.
• Safeguard guest belongings and follow lost-and-found protocols with care and
accountability.
• Uphold strict confidentiality and discretion regarding guest information, itineraries, and high-profile
clientele.
• Perform additional duties as assigned to support the team and elevate the guest experience.

Required Qualifications
• High School Diploma or equivalent required; bachelor’s degree preferred.
• Must be 21 years of age or older with at least two years of licensed driving experience.
• Valid, unrestricted driver’s license (as mandated by state and location) with a clear driving
record.
• Proof of auto insurance or insurability to drive company vehicles.
• Legal authorization to work in the United States.
• Availability to work a flexible schedule, including early mornings, evenings, weekends, and
holidays.
• Strong customer service, interpersonal, and verbal/written communication skills.
• Polished, professional appearance and demeanor consistent with a five-star luxury brand.
Preferred Qualifications
• Prior experience in luxury hospitality, private aviation, high-end automotive, concierge service,
or five-star hotels/resorts.
• Familiarity with luxury and exotic vehicle brands and confidence in orienting guests to vehicle
technology and features.
• Proven ability to build relationships and drive guest loyalty within a high-net-worth clientele.
• Strong problem-solving, conflict-resolution, and de-escalation skills.
• Sales-minded with comfort in identifying upgrade and partnership opportunities.
• Basic math and analytical skills (pricing, percentages, commissions).

EEO STATEMENT:
Go Rentals provides equal employment opportunities to all employees and applicants for
employment and prohibits discrimination and harassment of any type without regard to race,
color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual
orientation, gender identity or expression, or any other characteristic protected by federal, state,
or local laws.
At Go Rentals, we believe in a skills-first approach to recruitment and employment. This means
focusing on what you can do and how you can grow, rather than traditional metrics alone. We
are committed to adhering to anti-exclusion practices, removing barriers

Required qualifications:

• Legally authorized to work in the United States
• 21+ years or older

Preferred qualifications:

• Dress code requirements: No visible tattoos that cannot be covered
• Dress code requirements: Natural hair color
• Dress code requirements: Fingernails are trimmed and maintained
• Dress code requirements: No visible facial piercings
• Dress code requirements: Not more than 1 earring per ear
• 6+ months of experience in the hospitality industry
• At least high school diploma or equivalent or higher
• Reliable transportation to and from work
• Transportation license/certification: Class B CDL
• Valid driver's license
• Valid auto liability insurance
• Background check
• Motor Vehicle Report (MVR) Review
• Drug screening
• Retail skills: customer service
• Speaks English
• Reads English
• Available to work: holidays
• Available to work: weekends
• Available to work: overtime
• Available to work: weekdays
• Available to work: early morning
• Willing to travel in state