Service Engineer

Please note: This is an onsite role at our corporate office. For this reason, we are only reviewing applications from Iowa residents who are authorized to work in the U.S. without visa sponsorship.

Job Summary

We are seeking a motivated and experienced Service Engineer to join our team. This role is responsible for supporting hardware and software deployments, coordinating device replacements, and assisting with largescale technology migrations. The Service Engineer installs workstations, networking equipment and other IT related devices while providing highquality onsite support to clients.

Duties and Responsibilities

• Participate in largescale technology migration projects in collaboration with Projects Engineers. Example: Supporting a companywide operating system upgrade or office technology rollout.
• Install, configure, and upgrade workstations and peripherals for clients, ensuring proper setup and readiness Example: Imaging devices, installing required software, and validating network connectivity.
• Provide onsite user education on basic device usage, security best practices, and selfservice troubleshooting Example: Assisting clients with MFA setup, VPN access, or ticket submission procedures.
• Perform basic onsite troubleshooting, including network connectivity checks, Ethernet port locates, and peripheral diagnostics Example: Using a toner to trace a cable run or identifying a faulty switch port.
• Contribute to process improvements by partnering with team members to refine deployment workflows and documentation Example: Updating workstation setup SOPs or improving imaging procedures.
• Communicate with vendors and remote support teams to coordinate repairs, escalate issues, or manage equipment orders.
• Use basic hand tools and deployment equipment such as ladders, drills, crimpers, and cable toners safely and effectively.
• Participate in a rotating oncall schedule, typically once every six weeks, to provide afterhours support for escalations.
  
  

Requirements and Qualifications

• Associates degree in Computer Science, Information Technology, or a related technical field (or equivalent experience)
• Minimum 2 years of experience in an IT support, deployment, or field technician role
• Strong problemsolving and analytical abilities
• Excellent communication, organization, and customer service skills
• Ability to lift and move equipment (generally 2550 lbs) as needed for deployments
• Valid drivers license and reliable transportation
  
  

About Us

Dymin Systems is proud to celebrate 25 years of delivering exceptional IT services and support to businesses and individuals throughout our community. Since our founding, weve remained committed to providing reliable, customerfocused technology solutions while building strong, longlasting relationships with the people we serve.

We believe that great service starts with a great team. Thats why we prioritize a positive, collaborative workplace where employees feel supported, valued, and empowered to grow. We operate on the Entrepreneurial Operating System (EOS), which helps us stay aligned, accountable, and focused on continuous improvement.

Our core values shape how we work, how we treat each other, and how we show up for our clients every day:

• Solve It We approach challenges with creativity, resourcefulness, and determination.
• Own It We take responsibility, follow through, and deliver on our commitments.
• We Know Our Stuff We bring expertise, curiosity, and a commitment to ongoing learning.
• Enter the Danger We lean into tough conversations and address issues directly.
• Evolve or Die We embrace change, adapt quickly, and continuously improve.
• Do the Right Thing We act with integrity, honesty, and respect in every situation.
  
  

Whether youre an experienced technician or someone eager to begin a career in technology, Dymin Systems offers a supportive, fun, and techsavvy environment where you can grow your skills and make an impact. After 25 years, were still evolving and wed love to have you be part of what comes next.