Service Advisor

Description:

Primary responsibilities include:

• Communicate with customers while providing excellent customer service.
• Maintain customer repair schedule.
• Process / Paperwork Execution
• Generate Estimates, Approvals and Invoice data accurately and consistently.

The Service Advisor reports directly to the General Manager.

Requirements:

REQUIREMENTS AND QUALIFICATIONS

• High school diploma or GED
• Industry specific Service Writer/Advisor experience
• Extensive knowledge of medium and heavy-duty truck repair and parts
• Ability to communicate equally well with customers, Technicians and leadership
• Valid driver’s license
• Proficient computer skills for iTrack data entry, use of vendor-based web applications and MS Office Outlook
• Ability to stand, sit and walk within the shop and office
• Ability to climb in and out of customer vehicles
• Ability to safety lift 20 pounds