Customer Service Manager -Sonora East, CA Branch

Job Title: Customer Service Manager
Location: Sonora East, CA
Employment Type: Full-Time- Monday - Friday
FLSA Status: Exempt

Salary Range: $60,000– $95,000 annually (good-faith estimate upon hire)

Additional Compensation:

• This position includes eligibility for quarterly incentives and employees may be considered for annual performance-based salary increases; eligibility and amount are determined by individual performance and business needs.

Total Compensation: In addition to base pay, this position may be eligible for quarterly incentive compensation, including performance-based salary increases. Oak Valley Community Bank also offers a comprehensive benefits package that includes, medical, dental, vision, retirement savings with employer match, paid time off, and other voluntary benefits. Final compensation will be based on skills experience, and internal equity.

We are looking for a dynamic Customer Service Manager to help us build a strong, service-driven team from the ground up. If you have banking experience and are passionate about banking, ready to lead a team, and thrive in a collaborative, customer-focused environment, we’d love to meet you.

As a Customer Service Manager, you’ll play a key role in the daily operations and success of our branch. You’ll support the Branch Manager and lead by example to deliver exceptional service, drive sales, and foster a positive team culture.

Key Responsibilities:

• Lead and motivate a team to deliver outstanding customer service.
• Support daily branch operations including compliance, security, and lending.
• Promote a sale and service culture through coaching and development.
• Assist customers with banking needs, including loan applications and product education.
• Ensure the branch is organized, efficient, and compliant with bank policies.
• Act as the acting Branch Manager when needed.
• Encourage professional growth and provide mentorship to team members.
• Engage in business development and cross-selling opportunities.
• Maintain open communication and a positive, solutions-oriented mindset.

You’re a self-motivated, self-aware leader who’s ready to take the next step in your banking career. You bring a strong sense of integrity, empathy, and accountability to your work and are excited to help shape the culture of a brand-new branch.

Ideal Qualifications:

• 1+ years of experience in banking operations, sales, or customer service.
• Experience supervising or leading small teams.
• Strong knowledge of banking regulations, products, and services.
• Comfortable with lending activities and cross-selling.
• Excellent communication, organizational, and time management skills.
• Basic understanding of HR policies and labor laws.
• Proficient in Microsoft Office and banking software systems.
• Strong problem-solving and analytical skills.

• Be part of a seasoned branch and help continue to build something special.
• Work in a supportive, community-focused environment.
• Enjoy opportunities for growth and development.
• Competitive salary and benefits package.

Equal Pay & Opportunity Statement

Oak Valley Community Bank complies with the California Equal Pay Act and SB 642 requirements. Compensation decisions are based on experience, skills, and business needs, without regard to sex, gender identity, gender expression, race, or any other protected characteristic. We are an equal opportunity employer committed to diversity, equity, and inclusion.