Spanish Bilingual Housing Case Manager

Working with a housing team to ensure the families and seniors are provided with necessary resources to ensure individual and family resilience and housing stability. The program serves primarily low-income families dealing with issues such as chronic poverty, unemployment, access to education, immigration status, and domestic violence as well as serving formally homeless seniors. Located in the San Francisco Mission District.

BA or BS degree from an accredited college or university, preferably with a major in a behavioral science. MSW or MA preferred.

· Minimum 2 years case management experience working with diverse populations.

· Bi-Lingual Spanish/English required.

· Experience providing social services in a residential setting preferred.

Essential Duties and Responsibilities:

· Provide case management, home visit, and/or social service coordination for residents including crisis intervention, and client advocacy; maintain client documentation and required compliance records. Develop individual service plans in conjunction with the client, program and community resources.

· Observe client confidentiality & HIPAA protocols.

· Maintain program's standard of documentation of case management services; keep accurate records, files, correspondence & statistics in both written form and via data entry.

· Excellent communication, writing and analytic skills.

· Prepare reports and presentations of information as required. Serve as liaison/advocate with outside social and health agencies. Provide current information and referrals regarding services and community resources to residents and staff through case management, residents’ meetings and programs, and staff meetings

· Work in collaboration with other on-site staff to facilitate community relations, provide guidance and conflict resolution meetings when needed.

· Receive, prepare, and participate in weekly onsite Food Bank Distribution.

· Participate and attend meetings and trainings as assigned.

· Work with Program Coordinator to conduct activities and events for the residents . Evening hours are required to assist with some of these events. Workday hours will be adjusted for these occasions

· Other duties as assigned by your supervisor.