Commercial Insurance Operations Manager

Commercial Insurance Operations Manager

We are seeking an experienced Commercial Insurance Operations Manager to oversee the daily operations of a growing insurance organization. This individual will play a key role in managing client accounts, supporting policy administration, maintaining agency systems, and ensuring efficient coordination between clients, carriers, and internal team members.

Key Responsibilities:

• Manage day-to-day commercial insurance operations and workflow.
• Oversee policy servicing activities including renewals, endorsements, cancellations, reinstatements, and policy changes.
• Maintain accurate client, policy, and carrier information within CRM and agency management systems.
• Coordinate with insurance carriers and underwriting departments to facilitate new business submissions and policy administration.
• Monitor outstanding documentation, underwriting requirements, and client requests to ensure timely resolution.
• Support account retention efforts by providing exceptional service to clients and carrier partners.
• Develop and maintain efficient operational processes and procedures.
• Assist with reporting, compliance, and administrative functions as needed.
• Serve as a resource to internal staff regarding policy servicing and operational best practices.

Qualifications:

• 3+ years of experience within a commercial insurance agency, brokerage, MGA, or carrier environment.
• Strong knowledge of commercial insurance policies, policy servicing, renewals, endorsements, and cancellations.
• Experience utilizing CRM platforms and agency management systems.
• Understanding of underwriting processes and carrier relationships preferred.
• Excellent organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong attention to detail and commitment to client service.