Young Adult Housing Program Manager - Now Hiring

Journeys program provides 20 leased units of permanent supportive housing to households who are unhoused and between the ages of 18-24 at intake. Program staff support tenants in building skills needed to maintain a lease and live independently, as well as supporting tenants working toward self-identified goals and helping tenants build a support network outside of Cocoon House. The Young Adult Housing Program Manager, internally referred to as the Journey’s Program Manager, is responsible for overseeing the Cocoon House Journeys Program by supporting, training and supervising staff, ensuring case plans are youth directed, managing community partnerships, building a positive community with tenants and staff, infusing a culture of safety and trauma informed care, ensuring proper data collection and supporting young adults in understanding Fair Housing requirements and Washing State Tenant law in close partnership with Cocoon House’s Property Manager.

Cocoon House is committed to continually growing in our equity, diversity, and inclusion journey, and candidates with lived experience or who identify as BIPOC and/or LGBTQ+ are strongly encouraged to apply! We will also provide reasonable accommodation to qualified persons with disabilities upon request.

Journey’s Program Manager Duties & Responsibilities

Full-Time | On-site in Everett, Snohomish County

Starting Wages: $25-27/hr DOE | +$1.50/hr pay differential for multi-lingual skills with additional paperwork

• Supervise Journeys staff, screen, interview, hire, train new staff. Provide feedback concerning policy, procedures and their areas of responsibility. Monitor staff follow-through on tasks, policies and procedures. Provide leadership to staff. Conduct employee performance reviews at least once yearly. Complete necessary employee paperwork.
• Coordinate with Property Manager to facilitate full utilization of all 20 units. 
• Work  with team to create a positive and supportive community culture with tenants including facilitating life skills classes and planning community events (e.g., movie nights, shared meals, holiday celebrations).
• Infuse a culture of safety and support to staff and tenants inside the program and in the surrounding neighborhood space.
• Collect, review and process all Incident Reports from both staff and tenants and include Property Manager when appropriate. 
• Oversee initial assessment of all residents and development of individual case plans for each young adult; oversee discharges, property disputes, and safety of the facility.
• Work closely with the Property Manager to create a community and culture where there is active engagement with the tenants. The Program Manager is familiar with the lease and supports tenants in following the lease through education and problem solving alongside the case managers and Property Manager. 
• Maintain all necessary logs and paperwork regarding client and provided resources. Ensure compliance with all data entry requirements.
• Further develop, expand and manage partnerships that provide Mental Health, Chemical Dependency, Education and Employment services and opportunities. 
• Ensure facility is in compliance with Agency and grant standards.
• Oversee day-to-day operations and shift coverage.
• Report facility and maintenance needs and work with Facilities Technician, as needed. 
• Attend community meetings. Be able to represent the agency and program. 
• Be  available to staff for emergency consultation. Assess dangerous or emergency situations. Respond appropriately. 
• Respond  to community calls.
• Maintain harmonious relations with neighbors and be proactive with relationship building. 

Required Meetings:

• Weekly  case plan staffing
• Monthly all-staff
• Weekly  supervision with Director of Young Adult Housing 
• Program Team meetings
• Program Tactical
• Management Meeting when scheduled
• Attend meetings as required at program, agency, and community levels.
• Maintain tenant confidentiality in all activities.
• Perform light cleaning duties in communal areas, including but limited to: vacuuming, sweeping/mopping, and trash removal.

Benefits:

• Medical, Dental, and Vision health options with employer contribution*
• 403(b) retirement plan with agency match*
• 21 days PTO accrual in first year*
• 10  agency-recognized holidays
• Multilingual pay differential opportunities

Paid training & testing: CPR/first aid, food handler's permit, blood borne pathogens, abuse awareness, TB testing, and additional in-depth practical trainings

General:

• 2 years minimum experience supervising a team
• 3 year minimum of experience working with youth or young adults experiencing homelessness in low barrier and trauma informed settings.
• Ability to deescalate stressful client interactions.
• Ability to gather pertinent information, appropriately assess situations and access emergency services when needed.
• Ability to communicate critical information in person, on phone or in writing. Familiarity with area services and accessibility; collaborate with providers. 
• Ability to relate with young adults and staff. Create welcoming environment. Ability to lead and supervise staff. Work as part of a team. 
• Ability to follow policies and procedures.
• Ability to maintain appropriate boundaries. 
• Knowledge of Fair Housing laws a plus.
• Ability to track and input data.
• High school diploma/GED or high school equivalency
• Must be 21 years of age or older
• DCYF background clearance
• Acceptable driver's abstract with no more than 2 violations within last 3 years
• Possess a valid driver's license, auto insurance, and reliable transportation

Physical:

• Ability to effectively communicate with all internal and external clients
• Be able to hear voices and alarms.
• Ability to read and comprehend a variety of materials
• Ability to operate phone, computer, and record information for files and logs
• Must be able to lift up to 50 Ibs
• Must  have ability to run up and down indoor and outdoor stairwells in case of youth emergency.
• Go up and down stairs

Compensation details: 25-27 Hourly Wage

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