HVAC Service Coordinator / Dispatcher

Description:

Join a Team Where Your Organization and Customer Service Skills Make a Difference

Commercial Express HVAC is seeking an experienced HVAC Service Coordinator / Dispatcher to join our growing Service Department. This critical role serves as the communication hub between our customers, technicians, and internal team members, helping ensure service calls are scheduled efficiently and customers receive exceptional support.

If you're organized, thrive in a fast-paced environment, enjoy problem-solving, and take pride in delivering outstanding customer service, we'd love to hear from you.

About Commercial Express HVAC

For over 20 years, Commercial Express HVAC has been a trusted leader in the commercial HVAC industry, known for our high-quality workmanship and exceptional customer service. We pride ourselves on delivering reliable HVAC solutions while building long-term relationships with our clients. Our culture is built on teamwork, integrity, and continuous growth—both professionally and personally.

Position Summary

As the HVAC Service Coordinator / Dispatcher, you will be responsible for coordinating service requests, scheduling and dispatching technicians, monitoring work order progress, and serving as a key point of contact for customers. Your ability to manage multiple priorities while maintaining excellent communication will help ensure smooth daily operations and exceptional customer experiences.

Key Responsibilities

• Dispatch and prioritize service calls to HVAC technicians
• Communicate clearly and professionally with customers regarding appointments, scheduling, and updates
• Create accurate work orders and track job progress from start to finish
• Support technicians in the field and proactively resolve scheduling or service issues
• Maintain organized service records and ensure smooth daily operations

Requirements:

• High school diploma or GED
• Minimum of 3 years of HVAC dispatching, service coordination, or related field service experience
• Strong organizational and multitasking abilities
• Excellent verbal and written communication skills
• Customer-focused mindset with strong problem-solving capabilities
• Proficiency with Microsoft Office applications
• Punctual, dependable, and committed to team success

Why Join Commercial Express HVAC?

We value our employees and offer a comprehensive compensation and benefits package, including:

• Competitive pay based on experience
• Medical, Dental, and Vision Insurance
• Health Savings Account option (HSA)
• 401(k) with Company Match
• Paid Time Off (PTO)
• Paid Holidays
• Employer-Paid Life Insurance
• Short-Term and Long-Term Disability Insurance
• Employee Referral Program
• Company-Sponsored Events and Team Activities
• Career Growth and Advancement Opportunities

Be Part of Our Success

Join a stable, growing company with more than two decades of industry leadership and a commitment to excellence. If you're ready to bring your dispatching and customer service expertise to a team that values professionalism, teamwork, and growth, we encourage you to apply today.

Commercial Express HVAC is an Equal Opportunity Employer.

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