Quality Engineer

What You will Do:

Lead Quality Engineer is accountable for leading quality execution and continuous improvement across systems, software, and mechanical equipment supporting GE Gas Power customers in the NAM region. This role ensures rapid identification, containment, and resolution of quality issues while driving systemic corrective actions to prevent recurrence.

Working closely with the NAM Quality Leader and cross‐functional stakeholders, you will champion Built‐In Quality, strengthen customer confidence, ensure compliance with the Quality Management System, and foster a culture focused on customer satisfaction, operational excellence, and waste reduction.

As a Lead Quality Engineer, you will be responsible for:

Non-conformance Management

• Lead review, investigation, and triage of field and factory non-conformances, ensuring clear documentation of containment, correction, root cause, and validation.
• Coordinate field return analysis and failure investigations with internal teams and external suppliers.
• Partner cross‐functionally (Sales, Projects, Engineering, Operations, Sourcing, Services) to initiate early Stop Work actions, drive rapid issue resolution, and implement lessons learned.

Continuous Improvement

• Facilitate and lead cross‐functional root cause analyses using structured methodologies (8D, Apollo Reality Charting, 5‐Why, Ishikawa).
• Lead RCA readouts with leadership to align on root cause, corrective actions, and risk mitigation.
• Support Built‐In Quality (BiQ) initiatives in Manufacturing by developing and executing quality improvement roadmaps.
• Track corrective actions and audit findings, ensuring timely and effective closure
• Conduct Voice of Customer engagement and analyze customer survey feedback to identify improvement opportunities.
• Perform quality data analysis, including use of AI tools where applicable, to identify trends, risks, and systemic issues.

Quality Management System Support

• Supporting internal audit program to assure compliance and evaluating effectiveness of Quality Management System to deliver intended results.
• Supporting Quality KPIs: customer satisfaction, customer issue and nonconformance resolution, CoPQ, continuous improvement and corrective action cycle times, line stops, risk analysis.
• Communicating and mentoring widely to cultivate a quality culture of customer passion, compliance, and waste reduction.
• Other
• Support deployment of new and emerging quality initiatives as required.
• Act as a trusted quality advisor to leadership and operational teams.

What You Will Bring:

• Bachelor’s degree in STEM majors (Science, Technology, Engineering, Mathematics) from an accredited college or University or equivalent.
• Have minimum 5 to 8 years in Quality role including demonstrated success facilitating cross-functional root cause analysis.