Customer Service Associate

Job Title: Associate I, Customer Service

Department: Customer Service

Schedule: Full Time M-F 7:30am-4:30pm with 1 hour lunch at 12pm. 5 days a week onsite

Duration: 6 month contract- potential to convert- 12 months

Pay Rate: $24 hr

Location: Carlsbad

Job Summary:

The Customer Service Associate I is responsible for supporting customers and internal partners by providing timely,

accurate, and professional service across a range of pre-sales and post-sales activities. This role serves as a primary

point of contact for order entry, quotations, pricing, product availability, and order status inquiries, and works closely

with Sales, Service, Operations, and Shipping to ensure customer needs are met. Assignments are moderately

complex and require sound judgment in resolving issues, recommending routine solutions, and ensuring compliance

with established processes. The Customer Service Associate I works independently on routine tasks and receives

general directions on new or more complex assignments.

Responsibilities:

• Respond to customer and internal partner inquiries regarding order status, pricing, product availability,

delivery dates, and general (non-technical) product or service questions.

• Create, review, and manage customer quotations, ensuring accuracy of pricing, lead times, and terms, and

follow up as needed to support timely conversion to orders.

• Enter and maintain customer orders in the ERP system, including verification of customer, part, pricing,

shipping, and billing details, and confirm order receipt and key milestones with customers as appropriate.

• Coordinate with internal teams (Sales, Planning, Production, Shipping/Logistics, and Service) to resolve order

issues, production scheduling conflicts, expedites, and delivery constraints, escalating when needed to

protect customer commitments.

• Maintain accurate customer, order, and case documentation in applicable systems and ensure follow-through

on open items to closure.

• Apply established policies and work procedures to determine the best method to resolve problems and

support customer satisfaction while maintaining compliance with internal controls.

• Contribute to a positive and professional team environment and participate in continuous improvement efforts

related to customer service processes, quality, and cycle time.

• Other duties may be assigned as required

Must Haves

• High School Diploma or GED required, bachelor’s degree preferred.

• Requires 2-3+ years of Customer Service/Support experience.

Plusses

• Strong customer service mindset with the ability to communicate clearly and professionally with internal and

external customers written and verbally.

• Demonstrated ability to manage multiple priorities, maintain attention to detail, and meet timelines in a fastpaced environment.

• Proficient in Microsoft Office (including Excel and PowerPoint); comfortable learning new systems and tools.

• Experience with ERP systems (SAP preferred) and/or CRM or case management tools preferred.

• Effective problem-solving skills, including the ability to use established processes to resolve routine issues

and identify when escalation is needed.

• Team-oriented with strong interpersonal skills and the ability to work cross-functionally.

• Language skills: fluent reading and writing in English