Customer Service Representative

We’re hiring an Account Coordinator in Houston, TX for a contract-to-hire opportunity. This position focuses on delivering responsive support to customers, processing order-related transactions, and keeping communication flowing across logistics, warehouse, and production partners. The ideal candidate brings strong customer service experience, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Responsibilities:

• Respond to customer inquiries by phone and email, providing timely updates on orders, product questions, and service concerns.

• Prepare quotes and invoices while accurately entering job and order information into Microsoft Dynamics.

• Partner with warehouse personnel to monitor inventory levels, confirm item availability, and support order fulfillment.

• Coordinate scheduling details with production teams to help keep jobs on track and aligned with customer expectations.

• Review order information and reporting data carefully to maintain accuracy and reduce processing errors.

• Assist with arranging outgoing shipments, including both domestic and international deliveries, and help track shipment status.

• Communicate with vendors, logistics providers, and cross-functional teams to resolve issues and keep orders moving efficiently.